How can I configure a phone number?

When you sign in at sonetel.com you have the ability to configure your phone numbers. All your phone numbers are shown in the Phone numbers section - which is the first thing you see after signing in. To configure a phone number, so that incoming calls are connected to the right person/destination, click on Change next to the phone number, in the Phone numbers list.

• Number. Your phone number shown in the international format followed by the country and city or number-type of the number.
• Connect calls to. Where should incoming calls be connected? Select one of these choices.
  • Nowhere. Calls to the phone number are ignored. The caller will get an error message that the number is not valid.
  • To a user. If you select this option, another drop down menu will appear with all the users (staff members) in your company. Calls will go to the IP-phone(s) of that user - and if they don't answer, calls will be forwarded to whatever destination they have chosen.
  • To aVoice application. Connect the phone number to a Welcome menu for callers. A second drop down menu appears for selected Welcome menu (in case you have more than one).
  • To another destination. Enter a telephone number, extension number, email address of another Sonetel user.
  • To SIP. Enter any SIP-address. Formats supported are the same as for making calls.
• Renewal. The Renewal options are described here