What can it do?

A Sonetel Voice Response app is easily configurable to do different things. Here are the things you can do with it.

1. Play a message. This can be an announcement or a welcome message.
2. Forward the call caller somewhere The caller can be forwarded to a phone number or a user or other destination.
3. Hang up You can disconnect the call.
4. Play a menu to the caller For example "For sales press 1...." and then do something dependent on the caller's selection in the menu.
   • Play a message (for example "Our opening hours are....")
   • Divert to another voice app (Voice response or a voicemail)
   • Divert the call to a user or to some phone number worldwide or to an IP-telephony destination (SIP address).
5. Play an "auto attendant" This means that the caller is offered to enter the "extension" of the person they want to talk to (each user has a short internal phone number). If the extension entered matches a user, then the call is automatically diverted to that user.