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{"id":54480,"date":"2022-06-10T13:29:21","date_gmt":"2022-06-10T13:29:21","guid":{"rendered":"https:\/\/sonetel.com\/?page_id=54480"},"modified":"2025-08-27T11:16:49","modified_gmt":"2025-08-27T11:16:49","slug":"zahlung-erfolgt-dienste-funktionieren-nicht","status":"publish","type":"page","link":"https:\/\/sonetel.com\/de\/hilfe\/hilfethemen\/erste-schritte\/zahlung-erfolgt-dienste-funktionieren-nicht\/","title":{"rendered":"Ich habe eine Zahlung get\u00e4tigt \u2013 aber die Dienste funktionieren nicht"},"content":{"rendered":"

Wenn du eine Zahlung get\u00e4tigt hast und die Dienste nicht funktionieren, findest du hier die h\u00e4ufigsten Ursachen.<\/strong><\/p>\n

Falls Anrufe nach deiner Zahlung f\u00fcr einen Dienst nicht funktionieren \u2013 hier die Hauptgr\u00fcnde:<\/p>\n

\n
Du hast nur f\u00fcr die Telefonnummer bezahlt
\nWenn du den kostenlosen Plan nutzt (du hast also keinen kostenpflichtigen Plan) und nur die Telefonnummer bezahlt hast, aber kein Guthaben auf deinem Prepaid-Konto<\/a> f\u00fcr Rufweiterleitung oder ausgehende Anrufe vorhanden ist, funktioniert die Telefonnummer nicht. Lade entweder etwas Guthaben f\u00fcr Anrufe auf dein Prepaid-Konto oder wechsle zu einem kostenpflichtigen Plan<\/a>, der Freiminuten enth\u00e4lt \u2013 z.\u00a0B. Business- oder Premium-Plan.<\/span><\/li>\n
Nicht gen\u00fcgend Guthaben f\u00fcr einen Anruf
\nAuf deinem Prepaid-Konto<\/a> muss genug Guthaben sein, um mindestens einen 1-min\u00fctigen Anruf zu dem Ziel, das du anrufst oder an das du weiterleitest, bezahlen zu k\u00f6nnen (gilt nicht, wenn du einen kostenpflichtigen Plan mit Freiminuten hast). Die Anruftarife<\/a> findest du hier.<\/span><\/li>\n
Negatives Guthaben
\nWenn dein Prepaid-Konto einen negativen Saldo hat \u2013 du uns also Geld schuldest \u2013 k\u00f6nnen keine Anrufe verbunden werden, selbst wenn du einen kostenpflichtigen Plan<\/a> hast.<\/span><\/li>\n
Konto nicht verifiziert
\nBitte hinterlege deine Gesch\u00e4ftsadresse und deinen Ausweis, damit wir dein Konto verifizieren<\/a> k\u00f6nnen.<\/span><\/li>\n
F\u00fcr diese Telefonnummer sind zus\u00e4tzliche Dokumente erforderlich
\nBeh\u00f6rden in einigen L\u00e4ndern verlangen f\u00fcr bestimmte Nummern zus\u00e4tzliche Dokumente. Falls du Unterlagen einreichen musst, wird dies auf der Seite f\u00fcr Telefonnummern<\/a> angezeigt. Dort kannst du die Dokumente auch hochladen.<\/span><\/li>\n<\/ul>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Wenn du eine Zahlung get\u00e4tigt hast und die Dienste nicht funktionieren, findest du hier die h\u00e4ufigsten Ursachen. Falls Anrufe nach…<\/p>\n","protected":false},"author":3,"featured_media":52775,"parent":5463,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"templates\/help-subtopic.php","meta":{"footnotes":""},"class_list":["post-54480","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nIch habe eine Zahlung get\u00e4tigt \u2013 aber die Dienste funktionieren nicht - Sonetel<\/title>\n<meta name=\"description\" content=\"Wenn du eine Zahlung get\u00e4tigt hast und die Dienste nicht funktionieren, findest du hier die h\u00e4ufigsten Ursachen. 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