Getting started

Set up the free Customer Service Solution

Set up the free Sonetel customer service solution for your business, with a free customer chat function for your website and integrations with Facebook and Twitter –  follow these steps.

  • Sign in
    Sign in at sonetel.com or create a free new account.
  • Go to the Get started guide
    Click on the Get started with Sonetel icon on the left side.
  • Use the check list
    This will show you a check list of things we suggest you do.
Follow these steps to setup your free Customer service Solution

The get-started guide helps you take the steps needed to get up and running in a few minutes.

Steps to get started

Here are the steps we suggest you take to have your Sonetel customer service solution up and running in a few minutes.

  • Add company logo
    The logo will be shown at your web site in the Sonetel chat function. Add it here.
  • Add your profile photo
    Your photo is shown to customers when you handle customer questions. It is also nice for your team members to see your photo when chatting with you. You can add it here.
  • Invite team members
    Invite your team so that they can handle customer questions and use the team conversation functions. It is free and just takes a few seconds. Do it here.
  • Setup customer service
    Add the chat function to your website or use some other integration. Do it here.

Creating a team is not really necessary, as your entire team will handle customer questions by default.

 

Overview

Here’s a quick overview of the functionality in the free customer service solution: