A chat solution for your Customer Service
With Sonetel you have an easy-to-use, all-in-one solution for your customer service team. Here are the key components of…
The Conversation Inboxes
All new customer conversations can be found in the Customer service section of the web app and the mobile apps….
Assigning a conversation to yourself
New Customer Conversations appear in the Team inbox (Unassigned queue). You can Assign a new conversation to yourself in either…
Closing a conversation
Once a conversation with the customer or prospect is completed, select the Close option to close the conversation. The customer…
Viewing closed conversations
You can see all closed customer conversations by using the filter option above the conversation list in your inbox or…
Internal notes & escalations
When handling Customer Conversations, it is possible to write internal notes that are invisible to the customer. By mentioning another…
See information about the customer
When communicating with a customer or prospect, it is useful to get a “full picture” of that person. Have they…
Adding Labels to conversations and messages
You can add one or more colored labels to any message or conversation. This allows you to mark conversations or…
How to use the suggested answers
The free Sonetel customer service solution provides an easy way for answering customer questions while at your desk or on…
Having multiple teams
By default, all new Conversations from customers are handled by the entire team in your company. Everyone can make themselves…