Customer Chat Solution

A chat solution for your customer service team

A chat solution for your Customer Service

  With Sonetel you have an easy-to-use, all-in-one solution for your customer service team. Here are the key components of…

The Conversation Inboxes

All new customer conversations can be found in the Customer service section of the web app and the mobile apps….

Assigning a conversation to yourself

New Customer Conversations appear in the Team inbox (Unassigned queue). You can Assign a new conversation to yourself in either…

Closing a conversation

Once a conversation with the customer or prospect is completed, select the Close option to close the conversation. The customer…

Viewing closed conversations

You can see all closed customer conversations by using the filter option above the conversation list in your inbox or…

Internal notes & escalations

When handling Customer Conversations, it is possible to write internal notes that are invisible to the customer. By mentioning another…

See information about the customer

When communicating with a customer or prospect, it is useful to get a “full picture” of that person. Have they…

Adding Labels to conversations and messages

You can add one or more colored labels to any message or conversation. This allows you to mark conversations or…

How to use the suggested answers

The Sonetel customer service solution provides an easy way for answering customer questions while at your desk or on the…

Having multiple teams

By default, all new Conversations from customers are handled by the entire team in your company. Everyone can make themselves…