Get started

How to get started


Set up the Sonetel customer service solution for your business in a few minutes. Add the Sonetel Business Messenger at your website and connect Facebook to your shared Team Inbox.

Here are the steps we suggest you take to get your Sonetel customer service solution up and running.

  1. Sign up
    Create a Sonetel account.
  2. Activate a plan
    Premium or Business plan
  3. Add company logo
    Upload your company logotype. The logo will be shown at your web site in the Sonetel Business Messenger. If you don’t plan to use that, you can skip this step.
  4. Add your profile photo
    Add your photo. Your photo is shown to customers when you handle customer questions. It is also nice for your team members to see your photo when chatting with you.
  5. Invite team members
    Invite your team so that they can handle customer questions and use the team conversation functions. It is free and just takes a few seconds. 
  6. Get the mobile apps
    Use the web app while at your desk. Get the Android or iPhone app for use when you are on the go.
  7. Setup customer service
    Add the Sonetel Business Messenger to your website or use some other integration.
  8. Add local phone numbers
    If you so wish – add some local phone numbers in countries and cities where you have customers – or want to sell more.



Here’s a quick overview of the functionality in the customer service solution:





Photo by David Iskander on Unsplash