Personal notification settings

The Sonetel service may notify you via push notifications to your mobile, desktop notifications to your laptop, by email and by SMS – dependent on the context. 

You can change your notification preferences in your Personal settings – but you can also mute individual Conversations – to avoid getting too many notifications.

Notification settings in web app

In the web app you can change your notification settings by clicking on the settings icon bottom left and going to My settings -> Notifications.

The following notification settings are available:

• On
  We will send you push notifications and email, when a message is sent to you – or in a group that you follow.
• Off
  We will not send any notifications to you.

Android app settings

In the Android app, you find the Notification settings, under My settings (far right option in bottom menu).

• Notifications
  Allows you to turn on and off Notification competely (same as in Web app).
• Manage sounds
  Takes you to the Android settings for Sounds per app.
• In app notifications
  Opens the option shown below, allowing you to select what the app should do when you receive a message while in the app.

iPhone app settings

In the  iPhone app, you find the Notification settings, under My settings (far right option in bottom menu).

Muting group conversations

Each Group conversation can be Muted in the Group settings which are found under the Information icon (upper right).

If you mute a group conversation, you will only be notified if someone mentions you.

Unfollowing sub topics

Sub-topics are sub-discussions that are started in Group chat by using the Reply message option. When looking at a Sub topic you have a menu icon top right which can be used to unfollow the sub-topic. This ensures that you will only be notified if you are mentioned in the sub-topic.

New customer conversations

If you change your personal availability to Away or make yourself unavailable in a specific customer service team – then you will not be notified when there are new customer conversations.