Why use call recording?
There are many reasons why call recording can make your life easier.
- Proof of agreement
If your verbal agreements are recorded, you will be able to prove what was agreed.
- Aided memory
It may be difficult to remember the nuances of what was said in a call long ago. If you have recorded conversations, you will never have this issue.
If you work with sales, it can be very useful to record calls. It allows you to analyze them afterwards – in order to improve your sales tactics.
Activate call recording in your account
You can activate Call recording in the Sonetel web app for all calls company wide – or selectively.
Find your conversations
All your call recordings can now be found in your conversations.
You find your conversations by clicking on the conversation icon in the Sonetel apps.
How can I find older recordings?
There are several ways to find your old recordings.
- Via your contacts
If the call recording is for a call with a contact, click on the People icon and find your contact there.Click on on your contact, and then on the Conversation icon in the profile view of your contact.
- Via search
Optionally, you can search for the phone number called – or that called you – via the search function.
- Via the admin view
If you are a company admin, you can see all recordings in the company in the Account settings.
What you need to know about call recording
Here are a few things that are good to know about call recording.
- How can I delete recordings?
Deletion is currently only possible via the Admin view.
- How can I download recordings?
Downloading is currently only possible via the Admin view.
- Why am I not getting any recordings in my conversations?
Either you havn’t the latest version of our mobile apps, or you havn’t activated recording, or you havn’t verified your account, or you havn’t connected the phone number to you as a Sonetel user. If you forward a Sonetel number directly to your mobile, recordings will not appear in your conversations – but will still be available via the Admin view.
- Can I label recordings?
Yes, recordings that appear in your conversations can be labeled. Hover over the recording in the Web app or long-click the recording in the mobile app to get the label option. Find recordings with certain labels via the search function.