Handle customer questions with the support of AI

Sonetel’s solution for customer service teams includes an AI function that can help you save considerable time.

Whenever a customer starts a conversation with your team via a Business Messenger at your website, or via your Facebook page etc. – your team will be provided with suggested answers in the app.

Forward the suggestion with a click

The suggested answers can be forwarded onwards to the customer with a click, negating the need to type the answer manually. This saves time.

The suggested answers are based on data from various sources including your website, chat history and more.

You can expect a time saving of 10-15% from the start. The increases over time as the AI learns more about your business.

The AI solution is multilingual and detects the language of your customer automatically.

Read more at our  Business Communications site.