Customer service

A free infrastructure for your customer service team

How can I use Sonetel in my customer service?

With Sonetel you have a free, easy-to-use, all-in-one solution for your customer service team. Your customers can ask questions via…

Free Website Chat

Sonetel provides a free solution for website chat, allowing your customers to ask questions to your team. Get started by…

How to install the free chat widget

Add the free Sonetel chat widget to your website. This allows prospects and customers to ask questions to you and…

WordPress chat plugin

If you want to install Sonetel’s free WordPress chat function in a WordPress site, follow these instructions. Sign into your…

How can I configure the web site chat?

After installing the free customer chat function at your web site, you may want to configure it to your liking….

What languages does the website chat support?

The chat widget adjusts to the language of the web page it is activated on automatically. This means that if…

Can I have multiple customer service teams?

Yes. By default, all new Conversations from customers are handled by the entire team in your company. Everyone can make…

Capture email addresses of leads

Capture leads by presenting a non-intrusive popup to your customers at your web site To use this function, you need…

How to connect Facebook messenger

Allow customers to use Facebook messenger when communicating with your company. By connecting your Facebook page to Sonetel, your team…

Boost the automation level in your business now

Sonetel’s Artificial Intelligence solution helps your customer service team save time by suggesting answers that can be forwarded to your…

How does Sonetel’s Artificial Intelligence solution work?

Our Artificial Intelligence function can help your customer service team become more efficient. It delivers about 15-20% time saving “out…

How can I connect my Twitter account?

Allow your customers to get in touch with you via direct messages on Twitter. By connecting your Twitter account to…