Customer service setup

How can I add chat to my website?

Add the free Sonetel chat widget to your website, to allow prospects and customers to ask questions to you and your team. The questions will appear in the Sonetel web app and mobile apps and can be answered easily by your team with the assistance of our AI.

The widget is only visible when you want it to be. You can easily change the way it looks and behaves.

To add the chat widget to your web site, start the web app and click on your photo bottom right.

Then go to Manage Company -> Customer Service – >Website chat -> Integration

This page contains what you need for integrating the chat widget in your web site.

Optional installation methods:

  • Widget code
    Copy this code and add it to the bottom of the <body> section of your web site.Once you have done that, please wait for some time and our system will automatically detect that the chat widget is installed in your website.
  • Weebly
    If you have your website hosted by Weebly, then you can use the Sonetel app in the Weebly app store to add Sonetel customer chat to your website with just a few clicks.
  • WordPress
    If you run your website on WordPress, you can use Sonetel’s plugin to to add Sonetel chat to your site in a few seconds.