Make calls

What is Call thru?

Call thru is a calling method available in our Android and iPhone app. It can be used in over 50 countries.

When you make international calls with our app in Call thru calling mode, the app will automatically make a regular mobile call to Sonetel’s local access number in your country.

From there on you will be connected to the international number you called.

This means that you will pay your mobile provider for the local call in your country  – if you have free minutes with your provider then this call will be free.

You will additionally pay Sonetel for a local call in the country you are calling to – in accordance with Sonetel’s price list.

If you have Premium, this call will be free or discounted (dependent on the destination) .

The Call mode can be changed in the app – but in some countries only Call back is available – in which case Call thru cannot be selected.

Countries where call thru is available:

Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
Cyprus
Czech republic
Denmark
Dominican Republic
El Salvador
Estonia
Finland
France
Georgia
Greece
Hong Kong
Ireland
Israel
Japan
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Panama
Peru
Poland
Portugal
Puerto Rico
Romania
Russia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Ukraine
United Kingdom
United States

 

Manual Call thru

Manual call thru will reach End Of Life during the first quarter of 2018. The exact date will be published later.

Using manual call thru is nothing we recommend. It is an old approach we offered prior to having the apps. It is not user-friendly.

If you don’t have Android or iPhone, you can still use call thru by following these steps.

  1. Call a local phone number (see below) to reach the Sonetel Phone System.
  2. Identify yourself with the credentials
  3. Enter the international phone number you want to call.

You can find your credentials for manual Call thru here: Sign in at www.sonetel.com –> Click on your name in the left menu –> My account details.

  1. Account ID is mentioned under “Call thru”
  2. Extension is the 3-digit free internal number listed under “My Phone Numbers”
  3. PIN is mentioned under “Call thru”

The second time you call, the system will recognize the number you are calling from and only ask for your PIN.

Each user has a short number list with 2-digit short numbers that can be dialed instead of entering a long phone number.

Here is a list of the access numbers:

  • Argentina: +541152391365
  • Australia: +61280155253
  • Austria: +43720881478
  • Bahrain: +97316199849
  • Belgium: +3225880224
  • Brazil: +551139584965
  • Bulgaria: +35924917079
  • Canada: +14388002487
  • Chile: +56229381813
  • Cyprus: +35722022673
  • Czech republic: +420228880644
  • Denmark: +4569960351
  • Dominican Republic : +18296072144
  • El Salvador: +50321133872
  • Estonia: +3726680353
  • Finland: +358942599586
  • France: +33975180800
  • Georgia: +995706777314
  • Greece: +302111980803
  • Hong Kong: +85258083139
  • Ireland: +353766801021
  • Israel: +97237630192
  • Japan: +81345782199
  • Latvia: +37166163204
  • Lithuania: +37052140248
  • Luxembourg: +35220881159
  • Malta: +35627780148
  • Mexico: +525511689661
  • Netherlands: +31858881057
  • New Zealand: +6499250321
  • Panama: +5078365956
  • Peru: +5117059739
  • Poland: +48223970440
  • Portugal: +351308801568
  • Puerto Rico: +17879317232
  • Romania: +40318142237
  • Russia: +74999184251
  • Singapore: +6531582682
  • Slovakia: +421233215517
  • Slovenia: +38618888395
  • South Africa: +27875509222
  • Spain: +34911231747
  • Sweden: +46852506065
  • Switzerland: +41225180134
  • Ukraine: +380443607309
  • United Kingdom: +442033182922
  • United States: +12026815905