Phone Numbers

Everything you need to know about phone numbers

How can I buy a number?

Start by signing up for a free account. During the sign up, you can select some numbers for a free…

What does it cost?

The easiest way to find out is to look in our price list. But here are the general principles.   The…

What is the cost of forwarding calls?

The cost of forwarding calls is exactly the same as the cost of making calls. As an example: If you…

How many numbers can I have?

There is no limitation. You can have one phone number or tens of thousands of phone numbers – in one…

How can I answer incoming calls?

You can answer calls with your mobile phone. No app nor software is needed since incoming calls are forwarded to your…

How can I configure a phone number?

When you sign in at sonetel.com you have the ability to configure your phone numbers. All your phone numbers are shown in…

What phone number will I see when I receive a call?

You will normally see the phone number of the caller. If you prefer to see your Sonetel phone number, then…

Are there different types of numbers?

There are City numbers, National numbers, Toll-free numbers and Mobile numbers.  City numbers Belong to a specific city, village or…

Can I move my old number to Sonetel?

It is possible to move old phone numbers to Sonetel in many countries. This means that you can stop paying…

Can I send and receive fax?

In most countries it is possible to dedicate a phone number to fax. It is possible to receive fax –…

Can I send and receive SMS?

Yes and no. You can receive SMS on some types of numbers that we provide. It is however not yet possible…

Are there limitations?

There are various limitations that apply to phone numbers. Some are general, others are country specific. Max 60 simultaneous calls…

Gold Numbers

Gold phone numbers are phone numbers that are easy to remember and that look great at your web site. They…

How can I delete a phone number?

If you want to cancel a phone number that you have purchased from Sonetel follow these steps. Sign in at…

Renewal and subscription length

You can choose between a 1-month, 1-year and 3-year subscription length for each of your Sonetel phone numbers. A 3-year…

Can I bring numbers away from Sonetel?

Yes. It is possible to bring (port out) your Sonetel phone number to another phone company in any country where number portability…