System status & updates

6:00 PM UTC. We identified an issue with our billing processing engine where service charges were not being applied to customer accounts.

November 13th 4:40 AM UTC. The issue has been resolved. Customers may notice delayed appearance of service charges from the affected period. No action is required. We apologize for any inconvenience.

8:00 AM UTC. Due to an error in one of the internal scripts that was released today, a few new phone numbers were mistakenly removed and are no longer visible in the account. We are currently working with our provider to have these numbers reactivated. We apologize for any inconvenience this may have caused.

5:00 PM UTC. We are currently experiencing stability issues that are impacting access to our Webapp and mobile app. Our team is actively investigating the cause and working to resolve the problem as quickly as possible. We apologize for any inconvenience this may be causing and appreciate your patience as we work to restore full functionality.

8:02 PM UTC. We are now observing improved stability in our system. Our team continues to monitor the situation closely to ensure consistent performance. We appreciate your understanding during this time.

10:45 AM UTC. We are currently experiencing issues with Webapp access and account registration due to one of our API services being down. Our team is actively investigating the cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may be causing.

12:20 PM UTC. The issue has been resolved and all our services are back online. We sincerely apologize for any disruption this may have caused.

8:35 AM UTC. We are currently experiencing an issue where email notifications are not being sent for SMS-to-email, Voicemail-to-email, and Team invites. Our team is actively investigating the problem and working to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

September 9th 2:12 PM UTC. The email notification issue has been resolved. All previously unsent emails are now being processed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

2:04 PM UTC. We are currently experiencing issues with user logins to the Webapp/mobile app. Our team is investigating the cause and working to resolve it as soon as possible. We apologize for any inconvenience and appreciate your patience.

3:13 PM UTC. The login issues have been resolved, and all services are now operating normally. We will continue to monitor the system to ensure stability.

2:44 PM UTC. We are investigating an issue with the incoming SMS-to-email delivery service.

4:02 PM UTC. All our services are now back online. We identified that the service was paused due to a temporary error, which has been resolved. We will continue to monitor the system to ensure stability. We sincerely apologize for any inconvenience this may have caused.

8:30 AM UTC. Some of our users are currently experiencing issues with incoming calls on their accounts. We are actively investigating the root cause and working to resolve the issue as quickly as possible. Thank you for your patience, and we apologize for any inconvenience caused.

June 6th 8:00 AM UTC. The issue with incoming calls has been fully resolved. The root cause was recent database changes implemented to facilitate the activation process for new accounts. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

8:00 PM UTC. Due to some technical issue, the Voicemail-to-email delivery service is currently not working. We are investigating this on high priority. Thank you for your patience, and we apologize for any inconvenience caused.

April 30th 11:55 AM UTC. All our services are now back online. It was identified that the service was paused due to a temporary error which is now resolved. All pending voicemails should now be delivered.

We sincerely apologize for any inconvenience this may have caused.

8:50 AM UTC. Some of our customers have received strange emails as notifications when the account got locked or when there was a voicemail left on their Sonetel number. The issue is being investigated  by our development team. Thank you for your patience, and we apologize for any inconvenience caused.

April 3rd 5:30 PM UTC. Our team has temporarily paused all notifications and are actively working on fixing the issue at the earliest. We appreciate your patience.

April 4th 4:45 AM UTC. All notifications are now enabled. The issue is being investigated with the highest priority. We sincerely apologize for the inconvenience.