February 14th – Issue with personalizing voice messages

12:50 PM UTC.We are currently investigating an issue with our Voice apps due to which it is currently not possible to add a personalized voice message. The issue is being investigated by the engineering team.

We apologize for the inconvenience caused.

February 18 07:40 AM UTC. The issue is still being investigated by the engineering team. If you wish to add a personal voice message, please write to support@sonetel.com and we will notify you as soon as the issue is resolved.

February 25th 06:36 AM UTC. The issue has now been resolved and the messages that had not been uploaded should be added to the voice messages. If you are still facing problems, please feel free to get in touch with us.

February 28th 12:00 PM UTC. We have noticed that recording personalized voice messages by dialing *22 or *11 from our mobile apps or a SIP phone does not work at the moment. This is being investigated by the engineering team.
Until this is resolved, you can record the message as a WAV file and upload it through our Customer Portal.

March 18th 8:12 AM UTC. We have found the root cause of the issue and it is now resolved.
We apologize for the inconvenience caused due to this.