January 22nd – Scheduled system maintenance
03:30 AM UTC. We have a system maintenance scheduled on 22nd January 2019.
During this time, for a few minutes signing up for a new account and signing in to our web portal will not be possible. Existing users will not be able to add money to their accounts or change any settings.
All other services such as phone calls, SMS, FAX, voicemails and so on will continue to work.
We will keep the system status updated during the maintenance.
05:45 AM UTC. The system maintenance is currently underway. Things look OK, but it has take a little longer than anticipated to complete the maintenance. The technical team is working on finalizing everything quickly.
05:55 AM UTC. We have identified an issue with our system due to which phone numbers selected during sign-up are not added to your account once the sign-up is complete. This is being investigated. We apologize for the inconvenience.
06:15 AM UTC. The issue has been resolved and sign-up should work without any issues. The system maintenance is nearing completion and all our systems should be working without any issues.
06:50 AM UTC. The system maintenance is now complete. We’re doing some last-minute clean-up. If you notice any issues, please let us know.