January 9th – Issue with Facebook messages

4:30 PM UTC. We are currently experiencing an issue with our Facebook app due to which messages sent to your Facebook page will not be delivered to you via Sonetel. The engineering team is working on resolving the issue.

January 10th 6:40 AM UTC. The root cause of the issue has been identified. The issue is limited to a few customer accounts only. We are in the process of resolving the issue.

We apologize for the inconvenience caused.