March 18th – Phone numbers removed from account
3:23 PM UTC. Due to an issue with one of our internal systems, some phone numbers have been found to be incorrectly removed from customer accounts. This is being investigated.
March 22nd, 8:24 AM UTC. The issue is still being investigated. However, we have taken steps to ensure no new phone numbers are removed from customer accounts.
We sincerely apologize for the inconvenience. Please contact us if you have any questions.
9:44 AM UTC. The root cause of the issue has been identified and the changes needed to resolve it are being tested internally.
March 23rd, 2:00 PM UTC. All the phone numbers that were removed incorrectly have now been re-assigned.