March 1st – Restrictions in CLI displayed in outgoing calls

From 1st March 2019, it will no longer be possible to show Sonetel numbers purchased from some countries before 18-December-2018 as the caller ID in outgoing calls.

This change is due to restrictions imposed by the service provider from whom we purchased phone numbers prior to 18-December-2018.

We have been in talks with them to allow us to continue showing numbers purchased from them as caller ID in outgoing calls, but they have refused to allow this unless the outgoing calls are connected using their service.

We already use multiple carriers to handle our outgoing calls. Using this provider for outgoing calls would not only require significant development effort but would also prevent us from offering lower call rates using the other partners.

If you would like to show your Sonetel number as caller ID after 1-March, please contact us and we can offer you a replacement number from our new carrier. All phone numbers from our new carrier can be displayed as caller ID.

Due to this restriction, from 1st March when you place a Callback call our system will always call your mobile number from +12028698283.