September 26th – Outage of Web App

2:00 PM UTC. We are experiencing an outage of chat services on our web-app.

The engineering team is working on addressing this.

Mobile apps continue to work normally. Account management functions on the Web app also work normally.

We recommend customers to use our mobile apps for chat until the problem is identified and resolved.

We apologize for the inconvenience.

5:00 PM UTC. The problem with the chat service has been resolved.

One of the servers in the cluster providing the chat service was creating problems. This has been removed from the cluster.

Our engineers are working to identify the root cause.