<\/p>\n

Call method<\/h2>\n

<\/div>\n

This setting is only available in the Android and iPhone app. It defines your preference when making calls from the mobile apps.<\/p>\n

\n
• Internet
  \nThe app will connect the call to Sonetel via Internet\/WIFI. This is cheaper, but poor Internet on your side can cause audio quality issues. Don’t use this for important business calls.<\/span><\/li>\n
• Mobile
  \nThe app will set up a mobile call between you and Sonetel. This may add extra cost but ensures more reliable call quality.<\/span><\/li>\n<\/ul>\n

  Both options will be available at the time you make a call – so you can still make selections per call. The selection you make here only impacts what the default option should be.<\/p>\n

   <\/p>\n

   <\/p>\n

  Voicemail<\/h2>\n

  Each user has a built-in personal voicemail box to which incoming calls can be forwarded in case the user isn’t available. Voicemails from callers are delivered as audio files to the user.<\/p>\n

  <\/div>\n

  The Voicemail settings allow you to listen to the greeting message callers will hear, and record a new such message. Recording is done by the system calling your mobile and playing instructions.<\/p>\n

   <\/p>\n

  Advanced<\/h2>\n

  Call mode<\/h3>\n

  <\/div>\n

  In the mobile apps for Android and iPhone it is possible to set a preference for call mode.<\/p>\n

  The call mode is used when you make a call from the mobile app with the Call method<\/em> “Mobile” (see above) meaning that the connection to Sonetel is set up as a regular mobile call – instead of being connected across the Internet.<\/p>\n

  The setting here further allows you to define how that mobile call should be set up.<\/p>\n

  \n
  • Call thru
    \nThe app will ask your phone to make a regular call to a local Sonetel access number in your country, after which it will be connected onwards to the destination you called – automatically. If you have a plan including minutes with your mobile provider, this can be a good option, as the local call then doesn’t cost you anything extra. Call thru is available in ca 50 countries.<\/span><\/li>\n
  • Call back
    \nThe app will ask the Sonetel server to make a regular call to your mobile number. As soon as you answer, the call to the destination you dialed in the app will be connected through.<\/span><\/li>\n<\/ul>\n

    Other advanced settings<\/h3>\n

    <\/div>\n

    Provides access to the following settings:<\/p>\n

    \n
    • Use this number for call back\/call thru.
      \nIf you make calls with the “Mobile” option for better call quality, a regular mobile call is set up between you and Sonetel – instead of an Internet call. If you have multiple mobile numbers in your Sonetel profile, you’ll need to tell the system which should be used for call back calls etc. If we call the wrong number – or expect calls from another number- we will not be able to connect your call through.<\/span><\/li>\n
    • IP phones
      \nLists SIP-based phones that you currently have connected to the Sonetel system.<\/span><\/li>\n
    • User name for IP phones
      \nThis lists the user name you should enter in your 3rd party SIP phone when connecting it to Sonetel’s service.<\/span><\/li>\n<\/ul>\n

       <\/p>\n

      Use of SIP based phones is not recommended due to common quality issues due to firewalls, routers and local Internet issues. We cannot provide support on SIP-phone connectivity issues unless you have Premium or Business. We cannot guarantee that we can get your 3rd party SIP-phones to work with our service.<\/div>\n","protected":false},"excerpt":{"rendered":"

      In the call settings you can define how calls to you should be forwarded, what number to show when making…<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":205,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"templates\/help-subtopic.php","meta":{"footnotes":""},"class_list":["post-23821","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n