

<!-- Home: no -->{"id":24851,"date":"2019-09-27T09:29:32","date_gmt":"2019-09-27T09:29:32","guid":{"rendered":"https:\/\/sonetel.com\/?page_id=24851"},"modified":"2024-05-06T16:35:20","modified_gmt":"2024-05-06T16:35:20","slug":"voicemail","status":"publish","type":"page","link":"https:\/\/sonetel.com\/en\/help\/help-topics\/telephony\/voicemail\/","title":{"rendered":"Voicemail"},"content":{"rendered":"<p><strong>Voicemail from callers are delivered by email, together with a transcription and a summary <a href=\"https:\/\/sonetel.com\/en\/help\/help-topics\/ai-helper\/ai-voicemail-summaries\/\">written by AI<\/a> of the caller&#8217;s message. <\/strong><\/p>\n<p>Each user has their own voicemail. Additional voicemail boxes can be set up for sales, support, billing etc.<\/p>\n<p>In this article we will explain how it all works.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-69640\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2023\/10\/IMG_2487_small.jpg\" alt=\"\" width=\"1404\" height=\"936\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2023\/10\/IMG_2487_small.jpg 1404w, https:\/\/sonetel.com\/wp-content\/uploads\/2023\/10\/IMG_2487_small-300x200.jpg 300w, https:\/\/sonetel.com\/wp-content\/uploads\/2023\/10\/IMG_2487_small-1024x683.jpg 1024w, https:\/\/sonetel.com\/wp-content\/uploads\/2023\/10\/IMG_2487_small-768x512.jpg 768w\" sizes=\"auto, (max-width: 1404px) 100vw, 1404px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>User voicemail<\/h2>\n<p>Phone numbers can be connected to team members in the Phone number&#8217;s <a href=\"https:\/\/app.sonetel.com\/account-settings\/phone-numbers\" target=\"_blank\" rel=\"noopener\">call forwarding settings<\/a>. Each Team member has their own Voicemail.<\/p>\n<ul>\n<li>How to connect calls to voicemail?<br \/>\n<span style=\"color: #808080;\">Each user can configure rules for when they want calls to go to their voicemail in their <a href=\"https:\/\/app.sonetel.com\/messages\/settings\/call-settings\/incoming-calls\" target=\"_blank\" rel=\"noopener\">inbound call settings<\/a>.<\/span><\/li>\n<li>How to update the greeting message?<br \/>\n<span style=\"color: #808080;\">Users can update the personal greeting message in their voicemail in their <a href=\"https:\/\/app.sonetel.com\/messages\/settings\/call-settings\/voicemail\" target=\"_blank\" rel=\"noopener\">voicemail settings<\/a>.<\/span><\/li>\n<li>How are voicemail messages delivered?<br \/>\n<span style=\"color: #808080;\">Messages recorded by callers are sent as audio files by email to the user together with a summary written by AI and a transcription.<\/span><\/li>\n<\/ul>\n<div class=\"blue-wrapper\">User voicemail is included in all plans.<\/div>\n<div class=\"blue-wrapper\">You can invite new team members on the <a href=\"https:\/\/app.sonetel.com\/messages\/people\/team\" target=\"_blank\" rel=\"noopener\">Teams page<\/a>.<\/div>\n<p>&nbsp;<\/p>\n<h2>Voicemail summaries by AI<\/h2>\n<p>Each voicemail received in a supported language is analyzed by our AI. You will get the following additional information in the email with the recording.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>What is the voicemail about and from whom?<br \/>\n<span style=\"color: #808080;\">The email subject will tell you briefly what the message is about &#8211; and who it is from (if available).<\/span><\/li>\n<li>Caller sentiment analysis<br \/>\n<span style=\"color: #808080;\">We will show an emoticon indicating the mood of the caller; happy, neutral or angry. The emoticon will be in the subject of the email<\/span><\/li>\n<li>Summary<br \/>\n<span style=\"color: #808080;\">There will be a summary of the voicemail message in a few paragraphs.<\/span><\/li>\n<li>Key points<br \/>\n<span style=\"color: #808080;\">The key points in the voicemail will be delivered in a bulleted list.<\/span><\/li>\n<li>Action expected<br \/>\n<span style=\"color: #808080;\">If the caller expects you to do anything, we will make it clear what that is.<\/span><\/li>\n<li>Transcription<br \/>\n<span style=\"color: #808080;\">A word-by-word transcription of everything the caller said follows.<\/span><\/li>\n<\/ul>\n<p>The email will have the actual recorded message as an attachment.<\/p>\n<p>Major languages are supported. Other languages may not receive summaries.<\/p>\n<div class=\"blue-wrapper\">We will try to find the name of the caller in your mobile contacts if you have provided us with access to them in our mobile apps. In the absence of that we&#8217;ll try to pick up the caller&#8217;s name from the message.<\/div>\n<div class=\"blue-wrapper\">Voicemail summaries are included in our Paid plans. Free accounts get 1 000 free AI credits when signing up. This allows you to test the service for a while at no extra cost. Each Voicemail summary costs 10 <a href=\"https:\/\/sonetel.com\/en\/help\/help-topics\/ai-helper\/ai-credits\/\" target=\"_blank\" rel=\"noopener\">AI credits.<\/a><\/div>\n<p>&nbsp;<\/p>\n<h2>Creating additional Voicemail boxes<\/h2>\n<p>To create additional voicemail boxes for support, sales or other functions in the <a href=\"https:\/\/app.sonetel.com\/account-settings\/voice-apps\/voicemail\" target=\"_blank\" rel=\"noopener\">Voice app section<\/a> in the account settings.<\/p>\n<p>You can create as many voicemail boxes as you want but only accounts with a <a href=\"https:\/\/sonetel.com\/plans\" target=\"_blank\" rel=\"noopener noreferrer\">paid plan<\/a> can connect calls to voicemail boxes. Advanced users can however connect calls to the Voicemail box for free via <a href=\"https:\/\/sonetel.com\/en\/cloud-ivr\/help\/connect-calls-to-your-cloud-ivr-apps\/sip-address-of-your-cloud-ivr\/\" target=\"_blank\" rel=\"noopener\">SIP<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2>The functions of a Voicemail box<\/h2>\n<p>A voicemail box has the following features:<\/p>\n<ul>\n<li>Plays a welcome message<br \/>\n<span style=\"color: #808080;\">Plays a message prior to the recording &#8220;Welcome to XYZ. Please leave your message after the beep&#8221;.<\/span><\/li>\n<li>Records the caller<br \/>\n<span style=\"color: #808080;\">The recording continues until the caller hangs up.<\/span><\/li>\n<li>Plays a goodbye message<br \/>\n<span style=\"color: #808080;\">If the recording exceeds that allowed max time (5 minutes), or turns silent without hanging up &#8211; then a goodbye message will be played.<\/span><\/li>\n<li>Delivers the recorded message<br \/>\n<span style=\"color: #808080;\">Sends the message to the destination of choice.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/sonetel.com\/wp-content\/uploads\/2022\/05\/adrien-olichon-scnF6xscWdk-unsplash.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-51628\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2022\/05\/adrien-olichon-scnF6xscWdk-unsplash-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2022\/05\/adrien-olichon-scnF6xscWdk-unsplash-1024x683.jpg 1024w, https:\/\/sonetel.com\/wp-content\/uploads\/2022\/05\/adrien-olichon-scnF6xscWdk-unsplash-300x200.jpg 300w, https:\/\/sonetel.com\/wp-content\/uploads\/2022\/05\/adrien-olichon-scnF6xscWdk-unsplash-768x512.jpg 768w, https:\/\/sonetel.com\/wp-content\/uploads\/2022\/05\/adrien-olichon-scnF6xscWdk-unsplash-1536x1024.jpg 1536w, https:\/\/sonetel.com\/wp-content\/uploads\/2022\/05\/adrien-olichon-scnF6xscWdk-unsplash.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Creating a voicemail box<\/h2>\n<p>To create a Voicemail box now, sign into the Sonetel <a href=\"https:\/\/app.sonetel.com\">web app<\/a> and move to the\u00a0<a href=\"https:\/\/app.sonetel.com\/account-settings\/voice-apps\/menus\" target=\"_blank\" rel=\"noopener noreferrer\">Voice apps<\/a> section. If you do not have a Sonetel account, <a href=\"https:\/\/app.sonetel.com\/register?tag=cloud-ivr&amp;simple=true\" target=\"_blank\" rel=\"noopener\">create one free here<\/a>.<\/p>\n<p>This is what the Voice apps section looks like in the Account settings.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_telephony_voiceapp_menu.png\"><div class=\"article-image-wrapper\"><\/a><a href=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_list.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24861\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_list.png\" alt=\"\" width=\"843\" height=\"392\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_list.png 843w, https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_list-300x140.png 300w, https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_list-768x357.png 768w\" sizes=\"auto, (max-width: 843px) 100vw, 843px\" \/><\/a><a href=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_telephony_voiceapp_menu.png\"><\/div><\/a><\/p>\n<p>You can create as many new voicemail boxes as you wish by clicking on the &#8220;+&#8221; icon in the upper right corner of the screen.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"article-image-wrapper\"><a href=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_new.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24871\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_new.png\" alt=\"\" width=\"395\" height=\"267\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_new.png 395w, https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_new-300x203.png 300w\" sizes=\"auto, (max-width: 395px) 100vw, 395px\" \/><\/a><\/div>\n<p>&nbsp;<\/p>\n<p>Click on &#8220;Create&#8221;. This will provide you with an edit view for a new voicemail box.<\/p>\n<p>&nbsp;<\/p>\n<h3>Voicemail box edit view<\/h3>\n<div class=\"article-image-wrapper\"><a href=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_edit.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24881\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_edit.png\" alt=\"\" width=\"632\" height=\"591\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_edit.png 632w, https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_edit-300x281.png 300w\" sizes=\"auto, (max-width: 632px) 100vw, 632px\" \/><\/a><\/div>\n<p>Here are the options:<\/p>\n<ul>\n<li>Delete<br \/>\n<span style=\"color: #808080;\">Allows you to delete the entire voicemail box.<\/span><\/li>\n<li>Voicemail name<br \/>\n<span style=\"color: #808080;\">Shows the name you gave the announcement while creating it.<\/span><\/li>\n<li>Set up voicemail for<br \/>\n<span style=\"color: #808080;\">Define the delivery destination for the voicemail. See options below.<\/span><\/li>\n<li>Voicemail messages<br \/>\n<span style=\"color: #808080;\">Allows you to listen to the current greeting and goodbye message.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Optional destinations for delivery<\/h3>\n<div class=\"article-image-wrapper\"><a href=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_destination.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24891\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_destination.png\" alt=\"\" width=\"344\" height=\"249\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_destination.png 344w, https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_destination-300x217.png 300w\" sizes=\"auto, (max-width: 344px) 100vw, 344px\" \/><\/a><\/div>\n<p>Here are the possible actions that you can take when the caller selects a menu option.<\/p>\n<ul>\n<li>Team member<br \/>\n<span style=\"color: #808080;\">The voicemail is delivered by email to the <a href=\"https:\/\/sonetel.com\/en\/help\/help-topics\/team\/invite-your-team\/\" target=\"_blank\" rel=\"noopener\">team member<\/a> selected.<\/span><\/li>\n<li>Team<br \/>\n<span style=\"color: #808080;\">Delivers the voicemail to the customer service team selected. The delivery is done by email to each of the team members.<\/span><\/li>\n<li>Email<br \/>\n<span style=\"color: #808080;\">Enter an email address to which the recording should be delivered.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Update messages played<\/h3>\n<div class=\"article-image-wrapper\"><a href=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_messages.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24901\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_messages.png\" alt=\"\" width=\"571\" height=\"206\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_messages.png 571w, https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_voicemail_messages-300x108.png 300w\" sizes=\"auto, (max-width: 571px) 100vw, 571px\" \/><\/a><\/div>\n<p>There are two messages played:<\/p>\n<ul>\n<li>Greeting message<br \/>\n<span style=\"color: #808080;\">This is played prior to recording the callers message &#8220;Please leave a message after the tone&#8221;.<\/span><\/li>\n<li>Goodbye message<br \/>\n<span style=\"color: #808080;\">Played if the caller is silent for a while. &#8220;Thank you for your message and goodbye&#8221;<\/span><\/li>\n<\/ul>\n<p>Push the Play button to listen to what the message sounds like now.<\/p>\n<p>Push the menu icon (next to the play button) and select <em>Replace audio<\/em>, if you want to change the recording.<\/p>\n<p>If you choose to update a message, you have the following options:<\/p>\n<div class=\"article-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-42350\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2021\/08\/Voice_App_Update_Options.png\" alt=\"\" width=\"421\" height=\"510\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2021\/08\/Voice_App_Update_Options.png 421w, https:\/\/sonetel.com\/wp-content\/uploads\/2021\/08\/Voice_App_Update_Options-248x300.png 248w\" sizes=\"auto, (max-width: 421px) 100vw, 421px\" \/><\/div>\n<ul>\n<li>Upload audio file<br \/>\n<span style=\"color: #808080;\">The file you upload should either be in the WAV or MP3 format.<\/span><\/li>\n<li>Text to speech<br \/>\n<span style=\"color: #808080;\">Allows you to type a text and have it converted to a recording in the language of choice, using Text-to-speech.<br \/>\n<\/span><div class=\"article-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24839\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_announcement_tts.png\" alt=\"\" width=\"393\" height=\"390\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_announcement_tts.png 393w, https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_announcement_tts-150x150.png 150w, https:\/\/sonetel.com\/wp-content\/uploads\/2019\/09\/web_app_voice_app_announcement_tts-300x298.png 300w\" sizes=\"auto, (max-width: 393px) 100vw, 393px\" \/><\/div><\/li>\n<li>Record<br \/>\n<span style=\"color: #808080;\">We will call your registered mobile number. Follow the instructions on the call to record the new message.<\/span><div class=\"article-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-42360\" src=\"https:\/\/sonetel.com\/wp-content\/uploads\/2021\/08\/record_call.png\" alt=\"\" width=\"421\" height=\"315\" srcset=\"https:\/\/sonetel.com\/wp-content\/uploads\/2021\/08\/record_call.png 421w, https:\/\/sonetel.com\/wp-content\/uploads\/2021\/08\/record_call-300x224.png 300w\" sizes=\"auto, (max-width: 421px) 100vw, 421px\" \/><\/div><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"blue-wrapper\">Using the Text-to-speech function is free (up to a fair usage limit).<\/div>\n<p>&nbsp;<\/p>\n<h2>Connect your voicemail box to the world<\/h2>\n<p>You can purchase phone numbers from Sonetel and connect these to your voicemail. If you already have a Sonetel account, go to the<a href=\"https:\/\/app.sonetel.com\/account-settings\/phone-numbers\"> phone numbers page<\/a>. Otherwise, sign up and select a number <a href=\"https:\/\/sonetel.com\/en\/sign-up\/\">here<\/a>.<\/p>\n<p>You can also connect a <a href=\"https:\/\/sonetel.com\/en\/help\/help-topics\/telephony\/how-can-i-create-a-voice-response-menu\/\">Voice response menu<\/a> (IVR) to your Voicemail boxes.<\/p>\n<div class=\"blue-wrapper\">Advanced options: You can send incoming calls from any service provider of choice that supports SIP, to Voice apps (Cloud IVR). It is also possible to send calls from your SIP equipment to the <a href=\"https:\/\/sonetel.com\/en\/cloud-ivr\/help\/connect-calls-to-your-cloud-ivr-apps\/sip-address-of-your-cloud-ivr\/\" target=\"_blank\" rel=\"noopener\">unique SIP address<\/a> of the Cloud IVR voicemail.<\/div>\n<p>&nbsp;<\/p>\n<h2>Not receiving any voicemail?<\/h2>\n<p>If you are not receiving voicemails as expected, this may be caused by either of these reasons:<\/p>\n<ul>\n<li>No paid plan<br \/>\n<span style=\"color: #808080;\">You need to have a <a href=\"https:\/\/sonetel.com\/plans\" target=\"_blank\" rel=\"noopener noreferrer\">paid plan<\/a> that includes support for Voice apps to get the ability to use Voicemail boxes set up for separate functions in your business.<br \/>\n<\/span><\/li>\n<li>Deliveries ended up in your email spam inbox<br \/>\n<span style=\"color: #808080;\">Our delivery may have ended up in your spam email inbox. Add <strong>sonetel.com<\/strong> to your safe senders list in your email program to be sure to receive voicemail.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"limitations\">Limitations with voicemail summary<\/h2>\n<p>This service is currently in BETA and has the following limitations:<\/p>\n<ul>\n<li><strong>Language support<\/strong><br \/>\n<span style=\"color: #999999;\">The service we use to transcribe audio files into text does not support all the languages. If the voicemail is in an unsupported language, you may see an incorrect summary.<\/span><\/p>\n<ul>\n<li><strong>Supported language&#8217;s: <\/strong><span style=\"color: #999999;\">Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong>Numeral detection<\/strong><br \/>\n<span style=\"color: #999999;\">The service we use for transcription can convert numbers from the written format into digits. For example, &#8220;two thousand&#8221; will become &#8220;2000&#8221;. However, this works only for English at the moment.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>Photo by <a href=\"https:\/\/unsplash.com\/@philipp_lansing?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\">Philipp Lansing<\/a> and <a href=\"https:\/\/unsplash.com\/@adrienolichon?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\">Adrien Olichon<\/a> on <a href=\"https:\/\/unsplash.com\/s\/photos\/sound?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\">Unsplash<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voicemail from callers are delivered by email, together with a transcription and a summary written by AI of the caller&#8217;s&#8230;<\/p>\n","protected":false},"author":3,"featured_media":69640,"parent":23500,"menu_order":30,"comment_status":"open","ping_status":"closed","template":"templates\/help-subtopic.php","meta":{"footnotes":""},"class_list":["post-24851","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.5 (Yoast SEO v25.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Voicemail - Sonetel<\/title>\n<meta name=\"description\" content=\"Voicemail from callers are delivered by email, together with a transcription and a summary written by AI of the caller&#039;s message. 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