If there are multiple alternate suggested you can scroll through them sideways.<\/p>\n

 <\/p>\n

\n
• Send the suggested answer to the customer
  \nClick on the suggested answer (in purple) to send it to the customer.<\/span><\/li>\n
• Edit answer before sending
  \nIf you want to edit the suggested answer before sending it, select the Edit<\/em> option to get it copied to your message entry field.<\/span>
  \n
  <\/div><\/li>\n
• Rejecting bad suggested answers
  \nIf the suggested answer is totally wrong, you may want to tell the AI-function this – to improve future suggestions – by using the Reject option.<\/span>
  \n
  <\/div><\/li>\n<\/ul>\n

  <\/p>\n

  In web app, the Edit and Reject option is shown if you hover the mouse above the suggested answer. In mobile hold press the suggestion to see the options.<\/p>\n

  <\/div>\n

  If you simply ignore suggested answers, this is also counted as feedback to the AI-engine. Rejecting is simply a stronger message from you to the AI-function if the suggestion is really off the charts.<\/div>\n

   <\/p>\n

   <\/p>\n","protected":false},"excerpt":{"rendered":"

  The Sonetel customer service solution provides an easy way for answering customer questions while at your desk or on the…<\/p>\n","protected":false},"author":3,"featured_media":23449,"parent":48512,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"templates\/help-subtopic-subsite.php","meta":{"footnotes":""},"class_list":["post-48625","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\n