{"id":76944,"date":"2024-12-07T07:14:39","date_gmt":"2024-12-07T07:14:39","guid":{"rendered":"https:\/\/sonetel.com\/?page_id=76944"},"modified":"2024-12-07T09:40:35","modified_gmt":"2024-12-07T09:40:35","slug":"call-transcription","status":"publish","type":"page","link":"https:\/\/sonetel.com\/en\/help\/help-topics\/telephony\/call-transcription\/","title":{"rendered":"Call transcription"},"content":{"rendered":"

Call transcription is included with the Premium and Business Plan<\/a>.\u00a0<\/strong><\/p>\n

If you activate Call recording, you will also get a transcribed text of each call you make and receive. The service is currently in BETA.<\/p>\n

 <\/p>\n

\"\"<\/div>\n

 <\/p>\n

Language detection<\/h2>\n

The language spoken in the call is detected automatically. The transcription is provided in the same language.<\/p>\n

 <\/p>\n

How can I activate call transcription?<\/h2>\n

You can activate call recording here<\/a>, which will also activate call transcription.<\/p>\n

\"\"<\/div>\n

 <\/p>\n

 <\/p>\n

Where can I find my call transcriptions?<\/h2>\n

Call transcriptions can be found on the Call recordings page<\/a>, which lists all your recorded calls.<\/p>\n

You can find the page by clicking on the phone symbol in the left navigation bar and selecting Call recordings.<\/p>\n

\"\"<\/div>\n

By clicking on a recorded call, and then selecting Transcription, it is possible to see, copy and share a transcription from any call.<\/p>\n

 <\/p>\n

What does it cost?<\/h2>\n

Call transcription is paid with AI credits<\/a> which are included with Premium and Business plans.<\/p>\n

 <\/p>\n

For more information, visit the help article about Call recording<\/a>.<\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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