{"id":59847,"date":"2023-01-05T10:33:09","date_gmt":"2023-01-05T10:33:09","guid":{"rendered":"https:\/\/sonetel.com\/help\/help-topics\/plan\/what-happens-when-i-change-my-plan\/"},"modified":"2025-03-03T12:45:25","modified_gmt":"2025-03-03T12:45:25","slug":"what-happens-when-i-change-my-plan","status":"publish","type":"page","link":"https:\/\/sonetel.com\/fr\/aide\/sujets-d-aide\/forfait\/what-happens-when-i-change-my-plan\/","title":{"rendered":"What happens when I change my plan?"},"content":{"rendered":"

When you change your plan, the benefits available to you will change along with the renewal fees you pay for the plan.<\/p>\n

Upgrade to a higher plan<\/span><\/h3>\n

When moving up to a higher plan, the following changes happen.<\/p>\n

    \n
  1. Plan change
    \nThe account is immediately upgraded to the selected plan. The charges for the plan are deducted from the prepaid account<\/a>.<\/span><\/li>\n
  2. Phone numbers
    \nSome of the existing phone numbers will become free when they are up for renewal. Please <\/span>    have a look here<\/a> to see how this works.
    \nWhen upgrading from Premium to Business plan, the amount of free phone numbers per user increases to five (5). Our system will automatically convert     eligible phone numbers<\/a> to be free with the new plan when they are up for renewal.<\/span><\/li>\n
  3. Features included with plan
    \nAll features included with the new plan, such as <\/span>    Voice apps<\/a>, Text-to-speech, <\/span>Call recording<\/a> and so are available immediately.
    \nWhen upgrading from Premium to Business plan, you get higher free usage limits for features that were already included with the Premium plan.
    \n<\/span><\/li>\n<\/ol>\n

     <\/p>\n

    Downgrade to a lower plan<\/span><\/h3>\n

    When you switching to a lower plan, the following changes happen.<\/p>\n

      \n
    1. Plan change
      \nThe account will be moved to the new plan on the date the current plan is set for renewal. The charges for the selected plan are deducted from the       prepaid account<\/a>. on the renewal date.<\/span><\/li>\n
    2. Phone numbers
      \nSome phone numbers that were free with the old Plan may be charged a monthly fee after your account is moved to the new plan.
      \nWhen moving from the Business Plan to the Premium Plan, the amount of free numbers per user is reduced to 1. If you have more users than phone numbers, then your phone numbers will still be free. Please       have a look here<\/a> to see how this works.<\/span>
      \n<\/span><\/li>\n
    3. Features included with plan
      \nIf the new plan does not include additional features, such as <\/span>      Voice apps<\/a>, Text-to-speech, <\/span>Call recording<\/a>, you will not be able to use them after your account is moved to the new plan.
      \nWhen moving from Business plan to Premium, you get lower usage limits for features that were already included with the Premium plan.<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      When you change your plan, the benefits available to you will change along with the renewal fees you pay for…<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":6051,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"templates\/help-subtopic.php","meta":{"footnotes":""},"class_list":["post-59847","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWhat happens when I change my plan? - Sonetel<\/title>\n<meta name=\"description\" content=\"When you change your plan, the benefits available to you will change along with the renewal fees you pay for the plan. 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