

<!-- Home: no -->{"id":6169,"date":"2015-01-16T08:41:36","date_gmt":"2015-01-16T08:41:36","guid":{"rendered":"https:\/\/sonetel.com\/what-are-the-limitations-with-premium-2\/"},"modified":"2026-01-23T10:29:27","modified_gmt":"2026-01-23T10:29:27","slug":"what-are-the-limitations","status":"publish","type":"page","link":"https:\/\/sonetel.com\/pt-pt\/ajuda\/topicos-de-ajuda\/plano\/what-are-the-limitations\/","title":{"rendered":"What are the limitations with plans?"},"content":{"rendered":"<p><strong>There is a Fair usage policy for <a href=\"https:\/\/sonetel.com\/plans\" target=\"_blank\" rel=\"noopener noreferrer\">paid plans<\/a> that defines how much you can use the service for free.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>FREE phone number<\/strong><br \/>\n<span style=\"color: #999999;\">Premium plan includes one (1) free phone number per team member. Business plan includes five (5) free phone numbers per team member. <a href=\"https:\/\/sonetel.com\/en\/help\/help-topics\/telephony\/are-there-limitations-with-phone-numbers\/\">Limitations<\/a> apply.<br \/>\n<\/span><\/li>\n<li><strong><span style=\"color: #000000;\">FREE calls and call forwarding<\/span><\/strong><span style=\"color: #999999;\"><br \/>\nPremium plan includes 2000 free minutes per user and month. Business plan includes 4000 free minutes per user and month.<br \/>\nAll plans allow 1 concurrent outbound call per user. The capacity is pooled, so an account with 5 users can have up to 5 concurrent free outbound calls.<\/span><span style=\"color: #999999;\"><br \/>\n<\/span><\/li>\n<li><span style=\"color: #999999;\"><span style=\"color: #000000;\"><strong>FREE Incoming calls on Sonetel phone numbers that are forwarded to VoIP devices.<\/strong> <\/span><br \/>\nOne (1) concurrent call per phone number is free. Additional concurrent calls are charged $0.0075 per started minute for Premium plan and $0.0070 per started minute for the Business plan.<br \/>\n<\/span><\/li>\n<li><span style=\"color: #999999;\"><strong><span style=\"color: #000000;\">FREE Voice response<\/span> <\/strong><br \/>\nFor Premium 20,000 usages per customer account and month and 50,000 usages per customer account and month for Business plan. Overuse is charged at $0.0075 per usage for Premium plan and $0.0070 per usage for the Business plan.<br \/>\n<\/span><\/li>\n<li><strong>FREE Text-to-speech<\/strong><br \/>\n<span style=\"color: #999999;\">Generate 500 free Text-to-speech recordings per month with Premium and 1,500 recordings with Business plan. Overuse is charged at $0.02 per minute started for Premium plan and $0.015 per minute started for the Business plan.<\/span><\/li>\n<li><span style=\"color: #999999;\"><span style=\"color: #000000;\"><strong>FREE Fax-to-email<\/strong><\/span><br \/>\n1,000 faxes per Sonetel phone number and month.<\/span><\/li>\n<li><span style=\"color: #999999;\"><span style=\"color: #999999;\"><span style=\"color: #000000;\"><strong>FREE SMS-to-email<\/strong><\/span><br \/>\nPremium plan includes 2,500 inbound SMS messages per Sonetel phone number and month. Business plan includes 5,000 inbound SMS messages per Sonetel phone number and month. Overuse is charged at $0.01 per message.<\/span><\/span><span style=\"color: #999999;\">Applies to SMS-supported phone numbers from all regions except the United States.<\/span><\/li>\n<li><span style=\"color: #999999;\"><span style=\"color: #999999;\"><span style=\"color: #000000;\"><strong>FREE SMS-to-email on US Phone Numbers<\/strong><\/span><br \/>\nPremium plan includes 100 inbound SMS messages per user and month on US phone numbers. Business plan includes 200 inbound SMS messages per user and month on US phone numbers. Overuse is charged at $0.006 per message <span style=\"color: #999999;\">(40% discounted rate)<\/span>. <\/span><\/span><span style=\"color: #999999;\">Messages up to 160 characters may count as one SMS, depending on the <a href=\"https:\/\/sonetel.com\/en\/help\/help-topics\/telephony\/are-there-limitations-with-phone-numbers\/#sms-encoding:~:text=Inbound%20SMS%20character%20limits\">message encoding<\/a>. Longer messages may be billed as more than one SMS.<\/span><\/li>\n<li><span style=\"color: #999999;\"><span style=\"color: #000000;\"><strong>FREE AI credits<\/strong><\/span><br \/>\nPremium plan includes 1,000 AI credits per user and month. Business plan includes 5,000 AI credits per user and month. AI credits are pooled in your account. In the Premium plan, AI services stop working when you run out of credits. In the Business plan, AI services will continue working and AI-credits will automatically be refilled by charging your Sonetel prepaid account with $1 for 100 AI credits. If your prepaid account is empty, the AI services will stop working.<br \/>\n<\/span><\/li>\n<li><strong>More free data storage<\/strong><br \/>\n<span style=\"color: #999999;\">100 GB data storage per team member with the Premium plan. Business plan includes 1 TB data storage per user and month. Overuse is charged at $1 extra per month and started GB above the limit.<br \/>\n<\/span><\/li>\n<\/ul>\n<div class=\"blue-wrapper\">If you activate a <a href=\"https:\/\/sonetel.com\/plans\" target=\"_blank\" rel=\"noopener noreferrer\">paid plan<\/a> after purchasing a phone number, then the free plan benefits with the number are activated after the number\u2019s next renewal date.<\/div>\n<div class=\"blue-wrapper\">You must maintain a positive <a href=\"https:\/\/sonetel.com\/en\/help\/help-topics\/billing\/how-does-the-prepaid-account-work\/\">prepaid<\/a> balance to be able to make and forward free calls with paid plans.<\/div>\n<p>The service is intended for normal individual business use and may not be used for telemarketing or mass-calling activities or any other unintended usage. Each user may only make one call at a time and max 8 hours of calls per day.<\/p>\n<p>Extra charges: Sonetel reserves the right to charge extra for usage beyond the allowed usage levels and for usage that does not comply with the intended type of use at the following rates; Simultaneous incoming calls: $0.0070 per started minute on the Business plan and $0.0075 per started minute on Premium. Voice App: $0.0070 per usage for Business plan and $0.0075 per usage for Premium. Text-to-speech: $0.015 per started minute on Business plan and $0.02 per started minute on Premium. $0.01 per Fax-to-email and $0.01 per SMS-to-email. Call recording: $0.015 per started minute on Business plan and $0.02 per started minute on Premium plan. Sonetel reserves the right to adjust these terms.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There is a Fair usage policy for paid plans that defines how much you can use the service for free&#8230;.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":6277,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"templates\/help-subtopic.php","meta":{"footnotes":""},"class_list":["post-6169","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.5 (Yoast SEO v25.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are the limitations with plans? - Sonetel<\/title>\n<meta name=\"description\" content=\"There is a Fair usage policy for paid plans that defines how much you can use the service for free. &nbsp; FREE phone number Premium plan includes one (1)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sonetel.com\/pt-pt\/help\/help-topics\/premium\/what-are-the-limitations\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are the limitations with plans?\" \/>\n<meta property=\"og:description\" content=\"There is a Fair usage policy for paid plans that defines how much you can use the service for free. &nbsp; FREE phone number Premium plan includes one (1)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sonetel.com\/pt-pt\/help\/help-topics\/premium\/what-are-the-limitations\/\" \/>\n<meta property=\"og:site_name\" content=\"Sonetel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sonetel\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-23T10:29:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Sonetel\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sonetel.com\/pt-pt\/help\/help-topics\/premium\/what-are-the-limitations\/\",\"url\":\"https:\/\/sonetel.com\/pt-pt\/help\/help-topics\/premium\/what-are-the-limitations\/\",\"name\":\"What are the limitations with plans? 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