Communications Platform as a Service (CPaaS) is a cloud based service that allows you to integrate various types of real-time communication services into your own software, through the use of APIs. In this article we will take a deep look at CPaaS. H...

A virtual phone number is a regular phone number that allows you to answer and make calls from anywhere worldwide. In this article we will explain how you can get your own free virtual phone number.  

A SIP trunk allows you to connect your Call center or business phone switch software to the regular telephone network via the Internet. It allows you to receive calls and make calls from your business.

SIP – or “Session Initiation Protocol” – is a standard invented in the 90’s. It is used for managing communication sessions with voice, video or messaging across the Internet. In this article we will explain the basics o...

Setting up a SIP trunk can usually be done in just a few minutes. This allows you to connect your Call center or Customer Service team to the world – and get more flexibility, while saving cost. In this article we will walk you through the step...

Sonetel offers both Premium and Business packages. What is the difference – and when does it make sense to have either of them?  

The phone number is an aging invention from the 1800’s. It still plays a surprisingly important role in our lives. But for how long? Will there be phone numbers in the future – or are they on the brink of extinction? These are some of the...

Increase sales by adding a free chat widget to your website, allowing visitors to ask questions to your team. In this article we will explain what a chat widget is and how you can get one for your business – for free.

Your customers and prospects are probably already among the more than 1 billion people using Messenger. How can Facebook Messenger be used for your business – to increase revenues? In this article we will explain how you can make your business...

How does call forwarding work – and how can you activate it on a phone number? These are some of the questions we will answer in this article