Our main upcoming attraction is naturally the new free service for Customer Service Automation – with Artificial Intelligence – for small businesses worldwide. It aims at automating 10-50% of the text based customer service conversations that small business have with their customers – for free. It is also the only such service available on the planet.
Every Sonetel account holder will get access to this new service.
While this new AI-service may make life much easier for many of the 1 million Sonetel account holders – we also want to highlight that there is a range of upcoming service improvements that is more close to the heart of our classic telephony services.
Here’s what’s in the pipeline in that area;
- Free easy-to-use Android and iPhone apps
- Free calls and call conferencing
- Get a new free phone number for your web site
- Connect calls to different destinations based on time of day and day in week.
- Configure the Sonetel service from your mobile
Voice enable your web site for free
- A free button for your web site, allowing your customers to make internet calls into your team of choice – for free.
Basic free call centre
- Have call queues for incoming calls from your customers
- Have different call queues for different teams
- Allow calls to be distributed automatically of picked manually by team members
- Forward incoming SMS to your destination of choice
- Send SMS from your Sonetel phone numbers
- Text-to-speech. Create voice messages for your IVR-menu, by typing in a text and selecting a speaker of your preference.
- Speech-to-text. Get written transcriptions of your call recordings, voicemail etc.
Stay tuned for further updates.