What SIP-phones can I connect?

How can I connect a Groundwire phone?

Groundwire from Acrobits is an iPhone app that can be purchased in App store. You can connect it to Sonetel and use it  for making and receiving calls. Calls are connected across the Internet (3G, WiFi etc.) to and from Sonetel. 

Making calls across mobile internet connections does usually not provide good enough call quality for having business calls. We recommend that you use the Sonetel iPhone app, which uses a regular mobile call to connect locally to Sonetel. If you want to try Groundwire anyway, please find the instructions below.

Groundwire supports multiple ongoing calls, call conferencing and call transfer.

Acrobits also has a cheaper version that does not support Call transfer and conference calls.

Instructions for connecting Groundwire to Sonetel

    1. Download from app store
    2. During installation, select to Allow push notifications
    3. In New SIP account select Sonetel from the list
    4. Parameters to enter:
      1. Username. The first part of your email address. If your address is john.smith@mycompany.com, enter john.smith here.
      2. Password. Your Sonetel password.
      3. Domain. The second part of your email address. If your address is john.smith@mycompany.com, enter mycompany.com here.

 

 

Trouble shooting

To send logs from the Acrobits phone to Sonetel, follow these instructions:

  1. Click on Settings -> Preferences -> and activate Log SIP traffic
  2. Use the app so that the problem is recreated
  3. Click on Settings -> ¨Troubleshooting -> SIP log
  4. Copy all
  5. Paste into an email and send to support@sonetel.com