What is Call thru?

Call thru is a calling method available in ourAndroid and iPhone app. It can be used in over 50 countries. When you make international calls with our app in Call thru calling mode, the app will automatically make a regular mobile call to Sonetel's local access number in your country. From there on you will be connected to the international number you called.

This means that you will pay your mobile provider for the local call in your country - if you have free minutes with your provider then this call will be free. You will additionally pay Sonetel for a local call in the country you are calling to - in accordance with Sonetel's price list. If you have Premium, this call will be free or discounted (dependent on the destination) . The Call mode can be changed in the app - but in some countries only Call back is available - in which case Call thru cannot be selected. Countries where call thru is available: Argentina Australia Austria Bahrain Belgium Brazil Bulgaria Canada Chile Cyprus Czech republic Denmark Dominican Republic El Salvador Estonia Finland France Georgia Greece Hong Kong Ireland Israel Japan Latvia Lithuania Luxembourg Malta Mexico Netherlands New Zealand Panama Peru Poland Portugal Puerto Rico Romania Russia Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Ukraine United Kingdom United States

Manual Call thru

Manual call thru will reach End Of Life during the first quarter of 2018. The exact date will be published later.

Using manual call thru is nothing we recommend. It is an old approach we offered prior to having the apps. It is not user-friendly. If you don't have Android or iPhone, you can still use call thru by following these steps.

Call a local phone number (see below) to reach the Sonetel Phone System.
Identify yourself with the credentials
Enter the international phone number you want to call.

You can find your credentials for manual Call thru here: Sign in at www.sonetel.com --> Click on your name in the left menu --> My account details.

Account ID is mentioned under "Call thru"
Extension is the 3-digit free internal number listed under "My Phone Numbers"
PIN is mentioned under "Call thru"

The second time you call, the system will recognize the number you are calling from and only ask for your PIN.

Each user has a short number list with 2-digit short numbers that can be dialed instead of entering a long phone number. Here is a list of the access numbers:

Argentina : +541152391365
Australia : +61280155253
Austria : +43720881478
Bahrain : +97316199849
Belgium : +3225880224
Brazil : +551139584965
Bulgaria : +35924917079
Canada : +14388002487
Chile : +56229381813
Cyprus : +35722022673
Czech republic : +420228880644
Denmark : +4569960351
Dominican Republic : +18296072144
El Salvador : +50321133872
Estonia : +3726680353
Finland : +358942599586
France : +33975180800
Georgia : +995706777314
Greece : +302111980803
Hong Kong : +85258083139
Ireland : +353766801021
Israel : +97237630192
Japan : +81345782199
Latvia : +37166163204
Lithuania : +37052140248
Luxembourg : +35220881159
Malta : +35627780148
Mexico : +525511689661
Netherlands : +31858881057
New Zealand : +6499250321
Panama : +5078365956
Peru : +5117059739
Poland : +48223970440
Portugal : +351308801568
Puerto Rico : +17879317232
Romania : +40318142237
Russia : +74999184251
Singapore : +6531582682
Slovakia : +421233215517
Slovenia : +38618888395
South Africa : +27875509222
Spain : +34911231747
Sweden : +46852506065
Switzerland : +41225180134
Ukraine : +380443607309
United Kingdom : +442033182922
United States : +12026815905