The Conversation Inboxes

All new customer conversations can be found in the Customer service section of the web app and the mobile apps.

1. My inbox Contains conversations assigned to you..
2. Unassigned queue (Team inbox) Contains new conversations not yet assigned to any team member.

In each of the inboxes you can see a list of conversations. If someone else in your team is looking at an unassigned conversation, you will see this in the list.