The Sonetel service may notify you via push notifications to your mobile, desktop notifications to your laptop, by email and by SMS – dependent on the context.
You can change your notification preferences in your Personal settings – but you can also mute individual Conversations – to avoid getting too many notifications.
Notification settings in web app
The following notification settings are available:
We will send you push notifications and email, when a message is sent to you – or in a group that you follow.
We will not send any notifications to you.
Android app settings
In the Android app, you find the Notification settings, under My settings (far right option in bottom menu).
Allows you to turn on and off Notification competely (same as in Web app).
- Manage sounds
Takes you to the Android settings for Sounds per app.
- In app notifications
Opens the option shown below, allowing you to select what the app should do when you receive a message while in the app.
iPhone app settings
In the iPhone app, you find the Notification settings, under My settings (far right option in bottom menu).
Muting group conversations
Each Group conversation can be Muted in the Group settings which are found under the Information icon (upper right).
If you mute a group conversation, you will only be notified if someone mentions you.
Unfollowing sub topics
Sub-topics are sub-discussions that are started in Group chat by using the Reply message option. When looking at a Sub topic you have a menu icon top right which can be used to unfollow the sub-topic. This ensures that you will only be notified if you are mentioned in the sub-topic.