The Conversation Inboxes
All new customer conversations can be found in the Customer service section of the web app and the mobile apps.
There are two inboxes:
- My inbox
Contains conversations assigned to you..
- Unassigned queue (Team inbox)
Contains new conversations not yet assigned to any team member.
In each of the inboxes you can see a list of conversations. If someone else in your team is looking at an unassigned conversation, you will see this in the list.
Click on a conversation to open it.