The Conversation Inboxes

All new customer conversations can be found in the Customer service section of the web app and the mobile apps.

There are two inboxes:

1. My inbox
   Contains conversations assigned to you..
2. Unassigned queue (Team inbox)
   Contains new conversations not yet assigned to any team member.

In each of the inboxes you can see a list of conversations. If someone else in your team is looking at an unassigned conversation, you will see this in the list.

Click on a conversation to open it.