How does the prepaid account work?
All Sonetel’s services are prepaid. Each Sonetel account comes with a prepaid account that you can refill with a Credit…
How can I pay?
You can refill your Sonetel prepaid account with the following payment methods. Credit card Pay with VISA or Mastercard…
Where can I find the receipts?
Receipts for your payments, as well as monthly receipts for all service used can be found as follows: Sign in…
Where can I see a specification of service charges?
Sign in at sonetel.com and move to the Billing section. In the section Monthly statements, click on the month that…
Can I get a refund?
If you experience any type of quality problems with our service, contact our support within 14 days from ordering the phone number….
Do I need to pay VAT?
Sonetel charges VAT (Value added taxes) as follows. Companies outside Europe. No VAT is charged. Swedish companies. Swedish VAT applies…
Paying with Credit Card
You can refill your Sonetel Prepaid account with VISA or Mastercard. To refill your account with a credit card, follow…
Billing address
Each account must provide a valid billing address. The address can be anywhere in the world. Sonetel is required by…
Volume discount
Large users get up to 20% discount. If you use Sonetel service for more than 1,000 USD per month, you are…