How does the prepaid account work?
All Sonetel’s services are prepaid. Each Sonetel account comes with a prepaid account that you can refill with a Credit…
How can I pay?
You can refill your Sonetel prepaid account with the following payment methods. Credit card Google Pay PayPal AliPay Perfect Money…
Can I get a discount?
Here are the ways available for reducing your cost for using our services. 1 or 3 year subscriptions If you…
Where can I find the receipts?
Receipts for your payments can be found here. Sign in Sign in at sonetel.com. Select “Company settings” Click on your photo,…
Specification of service charges
You can see details of all service charges on the Usage page in the Web app. The data can be…
Can I get a refund?
Unused funds in your prepaid balance can be refunded whenever you want. If you experience issues with our service, you…
Do I need to pay VAT?
Sonetel charges VAT (Value added taxes) as follows. Companies outside Europe. No VAT is charged. Swedish companies. Swedish VAT applies…
Interest paid on your prepaid balance
We pay 10% interest on the balance in your prepaid balance from April 1st 2022. The interest rate is annual…
What is the validity of my prepaid account?
Your prepaid account is valid forever. There is no expiry date on the funds in your Sonetel prepaid account. …
Paying with Credit Card
You can refill your Sonetel Prepaid account with VISA or Mastercard. To refill your account with a credit card, follow…
Billing address
Each account must provide a valid billing address and ID. The address can be anywhere in the world. Sonetel is…
Volume discount
Large users get up to 20% discount. If you use Sonetel service for more than 1,000 USD per month, you are…