How does the prepaid account work?
All Sonetel’s services are prepaid. Each Sonetel account comes with a prepaid account that you can refill with a Credit…
How can I pay?
You can refill your Sonetel prepaid account with the following payment methods. Credit card PayPal Perfect Money Bank wire Bankgiro…
Where can I find the receipts?
Receipts for your payments can be found here. Sign in Sign in at sonetel.com. Select “Manage company” Click on your photo,…
Where can I see a specification of service charges?
Detailed information about service charges is currently only available in our old customer portal. Sign in to our old customer…
Can I get a refund?
If you experience any type of quality problems with our service, contact our support within 14 days from ordering the phone number….
Do I need to pay VAT?
Sonetel charges VAT (Value added taxes) as follows. Companies outside Europe. No VAT is charged. Swedish companies. Swedish VAT applies…
Paying with Credit Card
You can refill your Sonetel Prepaid account with VISA or Mastercard. To refill your account with a credit card, follow…
Billing address
Each account must provide a valid billing address and ID. The address can be anywhere in the world. Sonetel is…
Volume discount
Large users get up to 20% discount. If you use Sonetel service for more than 1,000 USD per month, you are…