Telephony setup

Everything you need to know about phone numbers

Phone number overview

You can have one or more local phone numbers for your business in any city or country of choice. If…

How can I configure my phone numbers?

To manage and configure your phone numbers, sign into the web app, by clicking on your photo bottom left and…

How can I buy phone numbers?

Have one or more local phone numbers for your business in any city or country of choice. If you use…

Can I get a free phone number?

Yes. Anyone that uses our free customer chat function at their web site can get a free number anywhere. To…

Are phone numbers free with Premium?

Yes. If you are on our Premium plan, you can get one phone number from the following countries free for…

Can I record calls?

Yes. Call recording is free.  You can activate call recording on all calls company wide – or only record on…

Can I add a voice response menu?

Do you want to offer callers to your Sonetel phone numbers a menu saying “For sales press 1. For support…

Can I add a voicemail box?

Each user has a voicemail box by default, but if you want to create a voicemail box for sales, support,…

Can I add a voice announcement?

Do you want to play a message to callers before your forward them somewhere, or simply play a message and…

Are there limitations with phone numbers?

There are various limitations that apply to phone numbers. Some are general, others are country specific. Max 60 simultaneous calls…

How can I delete a phone number?

You can unsubscribe a number whenever you want. There will not be any additional renewal charges thereafter. To unsubscribe a…

Can I move my old number to Sonetel?

It is possible to move old phone numbers to Sonetel in many countries. This means that you can stop paying…

Can I bring numbers away from Sonetel?

Yes. It is possible to bring (port out) your Sonetel phone number to another phone company in any country where number portability…