Phone number overview
You can have one or more local phone numbers for your business in any city or country of choice. Phone…
Buy phone numbers
You can buy one or more local phone numbers for your business in any city or country of choice. Incoming…
Configure phone numbers
You can manage and configure your phone numbers at the Phone numbers page in the Sonetel web app. In this…
Which numbers can I buy?
Due to local regulations in various countries, certain phone numbers have restrictions on who can purchase them. This page lists…
The cost of having a phone number
The easiest way to find out the cost is to look in our price list. But here are the general principles….
Are phone numbers free with Plans?
Yes. If you are on one of our paid plans, you can get phone numbers from the following countries free…
Receive calls
You can receive calls from other team members and Sonetel users. You can also receive regular phone calls by having…
Make calls
You can make regular calls to contacts and phone numbers worldwide at the cost of local calls. You can also…
Daily calls limit
Each account has a cap on the total amount of spending allowed per day for calls and call forwarding. This…
Intra-EU and Local call rates
Intra-EU and Local call rates can give you up to 95% cheaper call rates for calls within the Europe Union…
Show Sonetel phone numbers as caller ID (CLI)
Yes, you can show your Sonetel phone number as caller ID when calling someone. This is what you need to…
Import mobile contacts
You can easily import all your mobile contacts to the Sonetel app. This makes it easier to call them and…
Call history and missed calls
You can see your call history and missed calls in the Conversations in the apps. Your call history is available…
Free conference call number
Sonetel provides free conference call numbers allowing anyone to join a free Sonetel conference room from any regular phone. You…
SMS
You can receive SMS on some types of numbers that we provide. It is however not yet possible to send…
Will I lose my number if payments fail?
We provide a grace period of 30 days. If there isn’t enough money in your Sonetel prepaid account to pay…
Phone number limitations
There are various limitations that apply to phone numbers. Some are general, others are country-specific. Max 60 simultaneous calls per…
Using Sonetel numbers for identity verification
Phone numbers can be used for identity verification only for long term use. Buying numbers in bulk or buying them…
Phone number for WhatsApp
You can use a Sonetel phone number for your WhatsApp account. Avoid sharing your private mobile number with your customers….
Has my number been assigned to anyone else?
In some cases, yes the number may have been assigned to someone in the past. However, our local partners take…
Can I bring numbers away from Sonetel?
Yes. It is possible to bring (port out) your Sonetel phone number to another phone company in any country where number portability…
Can I move my old number to Sonetel?
It is possible to move old phone numbers to Sonetel in many countries. This means that you can stop paying…
Cancel a phone number
You can unsubscribe a phone number whenever you want. There will not be any additional renewal charges thereafter. To unsubscribe…
Call recording
Call recording is included with the Premium and Business Plan. You can activate call recording on all calls company-wide –…
IVR – Interactive Voice Response
A voice response menu allows you to play menus to callers – such as “For sales press one…” – or…
Voice announcements
Do you want to play a message to callers before forwarding the call to some other destination? Or do you…
Voicemail
Voicemail from callers are delivered by email, together with a transcription and a summary written by AI of the caller’s…
Show the right phone number to each website visitor
Add a free script to your website that automatically shows the right local phone number for each website visitor. Do…
Why do I need to provide my personal information?
We are required to verify the identity of everyone who purchases phone numbers from us for the following reasons. To…
Fax
We do not support fax.
Virtual phone number countries
Our service works globally, in every corner of the world, for making and receiving calls. Countries that you can get…
SIP trunks
We can offer SIP trunks for handling larger volumes of incoming and outgoing traffic for call centers and enterprises. The SIP…
SIP phones
3rd party SIP-phones can be connected to Sonetel for making and receiving calls. Configure your SIP phone Most popular SIP…
Free SIP address
You get a free SIP address included with your free Sonetel account. It allows you to receive free incoming SIP…
Click-to-call numbers on websites
Make calls by clicking on phone numbers on any website by using our Callback App. The app can save a lot…
API
There is a free API. It can be used by developers for setting up and managing the telephony services. The…