Telephony

Incoming call notifications in the Web app

Incoming call alerts in the Sonetel Web app rely on push notifications from your browser and your operating system. Follow the steps below for your browser and operating system to ensure you receive incoming call alerts.

Do not use your browser’s incognito or private browsing mode when using the Sonetel Web app. Push notifications do not work in incognito mode and incoming calls will not ring.
If you are enabling browser permissions (notifications, microphone, etc.) for the first time or changing them, you must do so while you are logged out of the Sonetel Web app. Enable the permissions while on the login page, then perform a hard refresh of the page (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) before logging in. Permissions enabled while you are already logged in may not take effect until you do this.

 

Chrome — Windows 10/11

  • Open Settings
    Click the ⋮ menu and select Settings. (Google Help)
  • Site notifications
    Go to Privacy & security > Site settings > Notifications.
  • Add Sonetel
    Under Allowed to send notifications, click Add and enter https://app.sonetel.com. (Google Help)
  • Check Windows notifications
    Go to Start > Settings > System > Notifications. Ensure Google Chrome is On and Do not disturb / Focus assist is Off. (Microsoft Support)
  • Test
    Refresh the Sonetel Web app and place a test call. A banner notification should appear at the bottom-right of your screen.

 

Chrome — macOS (Sonoma 14 / Sequoia 15)

  • Open Settings
    Click the ⋮ menu and go to Settings > Privacy & security > Site settings > Notifications. (Google Help)
  • Allow Sonetel
    Add or change https://app.sonetel.com to Allow.
  • Verify macOS notifications
    Go to Apple menu > System Settings > Notifications > Google Chrome & Google Chrome Helper (Alerts) and ensure the following:

    • Toggle Allow Notifications on
    • Select banner style as Alerts
    • Toggle Play sound for notification on
    • Turn Focus off

    (Apple Support)

  • Test
    Reload the Sonetel Web app and place a test call. A banner notification should appear at the top-right of your screen.

 

Safari — macOS

  • Open Safari website settings
    Go to Safari > Settings > Websites > Notifications. (Apple Support)
  • Allow Sonetel
    Find app.sonetel.com (or visit the site and click Allow when prompted) and set it to Allow.
  • Check System Settings
    Go to Apple menu > System Settings > Notifications > app.sonetel.com. Ensure Allow Notifications is on, the banner style is Alerts, and Focus is off. (Apple Support)
  • Test
    Make a test call. A notification should appear at the top-right corner of your screen.

 

Microsoft Edge — Windows 10/11

  • Open Edge settings
    Click the ⋯ menu and go to Settings > Cookies & site permissions > Notifications. (Microsoft Support)
  • Allow Sonetel
    Under Allow, click Add and enter https://app.sonetel.com.
  • Windows notification switch
    Go to Start > Settings > System > Notifications > Microsoft Edge. Turn notifications On and disable Focus Assist. (Microsoft Support)
  • Test
    Re-open the Sonetel Web app and place a test call. The alert should appear at the bottom-right of your screen.

 

Microsoft Edge — macOS

  • Open Edge settings
    Click the ⋯ menu and go to Settings > Cookies & site permissions > Notifications and allow https://app.sonetel.com. (Microsoft Support)
  • macOS notification switch
    Go to Apple menu > System Settings > Notifications > Microsoft Edge. Enable Allow Notifications and turn Focus off. (Apple Support)
  • Test
    Refresh the Sonetel Web app and place a test call. A banner should appear at the top-right of your screen.

 

Troubleshooting

  • Check site permissions
    Click the padlock or tune icon in your browser’s address bar for https://app.sonetel.com. Make sure Notifications, Microphone, Pop-ups and redirects, and JavaScript are all set to Allow. If any are blocked, switch them to Allow and reload the page.
  • Permissions not taking effect?
    If you enabled permissions while already logged in, they may not take effect. Log out of the Sonetel Web app, verify the permissions are enabled on the login page, then perform a hard refresh (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) and log back in.
  • Using incognito or private browsing?
    Push notifications do not work in incognito or private browsing mode. Use a regular browser window instead.
  • Still silent?
    Confirm that sound is not muted in your Windows or macOS notification settings. Check if battery saver or Low Power Mode is suppressing notifications.
  • Service worker stalled?
    Sign out, clear your browser cache for app.sonetel.com, then reload and sign back in.

 

If notifications still do not appear after following the steps above, contact Sonetel support and mention the browser, operating system, and steps you have already taken for faster assistance.

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