Call follow up email
Get a suggested follow up email that you can send to the person you spoke to. This is a professional and time saving way to avoid misunderstandings. The service is included with the Call summaries service, which is available in the Premium and Business Plan. It is currently in BETA.
Sending a short follow up email after a call is a professional way of confirming the main points agreed.
With Sonetel’s Call Summaries, you get a suggested follow up email text after each call.
Simply copy the suggested text, paste it into an email, and adjust it to your liking.
Where can I find the suggested follow up emails?
In the mobile apps
You can find the suggested follow up email texts in the Android and iPhone apps by clicking on the phone icon in the bottom navigation, and then clicking on a call.
At the bottom of the call details, you will find the recorded call together with a brief summary of the call.
You can click on “More” to see a longer summary.
If you want further details, you can click on “More” again, which will open a view towards the detailed view in the web app – which includes the Follow up email text.
Seeing the suggested follow up email text in the web app
Click on the phone icon in the left navigation bar in the Web app to access your calls.
On the calls page
On the Calls page you will see a list of all your calls. By clicking on a call in the list, you will see all your historic calls with that party.
Click on “More” on a call to expand the summary. Click “More” again to get to the full summary and detailed view where the follow up email can be found.
On the call recordings page
You can also find the Customer Call analysis via the Call recordings page, which lists all your recorded calls.
You can find the page by clicking on the phone symbol in the left navigation bar and selecting Call recordings.
By clicking on a recorded call in the list, and then selecting Follow up email, you will be able to copy the text.
Language detection
The language spoken in the call is detected automatically. The follow up email is provided in the same language. This will work for most major languages.
How can I activate follow up email?
Follow up emails are provided as part of the Call summaries service, which is activated by default when you activate Call recording. You can activate call recording here. Please note that you must have Premium or Business plan to activate Call recording.
What does it cost?
You pay for Call summaries with AI credits which are included with Premium and Business plans.
For more information, visit the help article about Call recording.