Help Topics

Getting started

The basics and how to get started

Phone Numbers

Everything you need to know about phone numbers

Call recording

Record calls you make or receive

Free Conference calls

Create as many conference rooms as you want. Call in via local numbers worldwide.

Make calls

How to make calls to mobiles and land lines worldwide.

Premium

An optional package that makes it free to make calls to over 40 countries.

iPhone App

How to make calls with the iPhone app.

Android App

How to make calls with the Android app.

Voicemail

How to use and configure voicemail

Voice response

How to use the Voice response (IVR)

My Settings

How to configure your personal settings.

Users

How to add your employees worldwide as users in your Sonetel account.

Billing

Payments, receipts, VAT and refunds

Share your feedback

Tell us what you think of our service

Legal

Terms & conditions and our privacy policy

SIP

Using IP-telephony with Sonetel

Trouble shooting

System status and known issues