Telephony setup

Free Call recording

Free call recording is included when you have a Sonetel phone number.  It is also possible to get a free phone number.

You can activate call recording on all calls company wide – or only record on specific Sonetel phone numbers, users or activate recording per call.


Activating call recording

Call recording is disabled by default. To activate call recording in your account, sign into the web app,  and click on the settings button and then select Phone numbers and Call recording to reach the settings for call recording.

Here are the options:

  • Enable call recording
    Turn on or off call recording company wide.
  • What calls should be recorded?
    Record all records all calls (excluding on-net calls between team members).
    Let me select can be set to either All incoming calls or All outgoing calls or Allowed.
    Allowed means that call recording can be activated per phone number or user.
Only activate call recording if you know that recordings can be done without breaking the law in any country touched (your location, the location of the phone number and the location of the other person being recorded).


Where can I find the recordings?

The recordings are currently only available via our old customer Portal. There you can see a list of all your call recordings, listen to them, download them and delete them in the call recording section.

  1. Your Call recordings are shown in the Call Recording section shown after you sign in to our old web portal.
  2. Click on View next to a recording to open it.
  3. You can listen to the recording, download it or delete it.
Admin users can see all call recordings account wide. Each User can see their personal recordings.


Fair usage

Call recording is free for all Sonetel customers that have purchased a phone number or added money to their Sonetel prepaid accountFair usage limitations apply to the free usage.

  • Regular accounts
    • can make 10 free recordings per month
    • have 1 GB free storage. This storage is shared among all Users in your account.
  • Premium accounts
    • can make 1,000 free recordings per month
    • have 100 GB  free storage per User in the account + 100 GB free storage for recordings that are not related to any User in your account.
  • Over-usage above the free limit is charged with $0.29 per call for the first 1,000 recordings. Additional recordings are charged with $0.03 per call.


You will be charged $1 per month for each started GB that is beyond the free allowance.
As an example, if you have a regular account and and have 1.2 GB of recorded files in total, you will be charged $1 for the 0.2 GB which is above the allowed limit.
1 GB is enough for storing about 2 000 minutes of call recordings.

You can see the current usage of storage in the Plan page in web app.