Changes in pricing

Here are the main changes

• Premium plan changed
  Lower manual cost with annual renewal, 2,000 free call minutes instead of call credits, business features – such as voice response – are now included for all your phone numbers.
• Business plan introduced
  We introduce a third plan above the Free and Premium plan with more features. It costs $29.95 per month if you have an annual plan.
• Business packages for numbers no longer sold
  The add-on packages for phone numbers with call recording, voice response etc. are no longer sold. The features are instead included for all your numbers if you have the Premium plan or the new Business Plan. If you have an old package for a number, you can continue using it.
• Concurrent calls charges
  If you forward calls via the Internet to a SIP address or SIP phone, there is an additional charge for concurrent calls, if you have more than 1 call at the same time per incoming phone number. There is no concurrent call charge if you forward incoming calls to another phone number.

In this article we will explain these changes in further details, and also cover some other minor changes.

The paid plan Premium is charged per user in your account. It is subject to the following changes.

• Free calls
  Instead of providing free credit for calls, we are now including 2,000 minutes of free calls per month and user for calls or call forwarding to over 40 countries worldwide and numerous destinations in additional countries. Calls that are not free get 40% discount.
• Lower price on annual renewal
  The cost per month, with annual renewal is lowered from $11.95 to $9.95
• Free business features for all your phone numbers
  If you have Premium, even with just one user, you get the business features (Voice response, Call recording etc.) for all your phone numbers, no matter how many numbers you have.

You can compare the plans here. You can read more about the details here.

The Business plan is a new plan that is charged per user (just like Premium). It costs $29.95 per month and user with Annual renewal and includes more features than Premium.

The Business plan includes everything you have in Premium, but with these additional benefits.

• More free phone numbers
  Each Business plan user includes 5 free phone numbers that you can connect however you want.
• $1 discount per additional phone number
  You get $1 discount per number and month on all additional new numbers you purchase.
• More free minutes
  You get 4,000 free minutes per user for calling and call forwarding to over 40 countries. Minutes that are not free are discounted with 50%.
• Lower prices for SIP trunking
  If you connect Sonetel to your call center for incoming calls, you get lower per-minute costs for SIP trunking.
• VIP support
  We will help you with more advanced issues related to API and SIP.
• Discounted prices for professional services
  If you need assistance beyond what is included in support, this is available at discounted rates.
• More storage
  Each user gets 1 TB of storage space for call recordings, files shared in chat etc.

You can compare the plans here. You can read more about the details here.

The “Business package” has been an optional add-on service per phone number for getting features such as call recording, voice response etc.. As this model was confusing to our customers we will no longer be offering these packages.

Having a Premium or Business plan active in your account will now automatically give you all the business features for all the phone numbers in your account.

Existing Business packages will continue to work as before. The only change is that you can’t add new Business packages to phone numbers.

If you connect incoming calls to your Sonetel phone number onwards to a SIP device or SIP server across the Internet, there will be a concurrent calls charge applied if you have more than 1 concurrent call per incoming phone number.

The charge will be applied per started minute on all concurrent calls beyond the first one, which remains free.

The price is between $0.0070 and $0.0079 per started minute – dependent on what plan you are on.

Photos by Ketut Subiyanto, Karolina Grabowska, Ono Kosuki, Anete Lusina and MART PRODUCTION.