Billing

How can I pay?

You can refill your Sonetel prepaid account with the following payment methods.

 

How to pay

  • Sign in
    Sign in at sonetel.com.
  • Select ”Billing”
    Click on Settings cog in the bottom left corner of the screen and select ”Billing”.


  • Refill
    Click on Refill.
Refill Button

The first time you make a payment you will be shown your country, with the option of changing this. The country chosen defines what VAT you pay and what currency your account has. Once you have made your first payment, it is no longer possible to change currency.

 

Credit card

  • Supported cards
    Pay with VISA or Mastercard
  • Secure payment
    3D secure is used when supported by the card.
  • Encrypted
    All communication is encrypted. No sensitive card data is stored in Sonetel’s systems. We are PCI-DSS certified and use Bambora for the payment processing.
For security reasons it is not possible to refill multiple Sonetel accounts with the same credit card. If you remove a credit card from a Sonetel account you have to wait 7 days before you can refill another Sonetel account with the same credit card.
When paying with Credit card you will be offered to ”remember” the card entered. This allows you to easily make payments later with the same card without entering the details. You can also opt to activate Auto-refill later to ensure that your Sonetel prepaid account never runs dry.
We may also charge your remembered Credit card for renewals, in case your Sonetel prepaid balance does not hold enough money.
Remembered credit cards can be removed at any time under Billing –> Payment methods.

 

Google Pay

  • If you do not have a Google Pay account, click here to get one.
  • How to pay?
    • Sign into your account at sonetel.com
    • Select Billing > Prepaid account > Refill
    • Click on Add payment method and select GPay
    • Sign in to your Google account and follow the instructions on screen to make a payment.
Remembered Google Pay accounts can be removed at any time under Billing > Payment methods.

 

PayPal

  1. If you do not have a PayPal account, click here to get one.
  2. How to pay?
    • Sign into your account at sonetel.com
    • Select Billing > Prepaid account > Refill > Add payment method > PayPal
    • Sign in to your PayPal account and follow the instructions on screen to make a payment.
When you make a payment using PayPal, we add your PayPal account as a payment method in Sonetel. In certain regions, PayPal may have special requirements and limitations due to local regulations, which may restrict using PayPal balance to make the payment or require additional steps to enable this. These are imposed by PayPal and not by Sonetel. You may please contact PayPal to get more information about these.
We may also charge your remembered PayPal account for renewals, in case your Sonetel prepaid balance does not hold enough money.
Remembered PayPal accounts can be removed at any time under Billing > Payment methods.

 

Alipay

  • If you do not have an Alipay account, click here to get one.
  • How to pay?
    • Sign into your account at sonetel.com
    • Select Billing > Prepaid account > Refill
    • Click on Add payment method and select AliPay
    • Sign in to your Alipay account and follow the instructions on screen to make a payment.

 

International bank transfer (USD or EUR)

  • Minimum amount
    Minimum accepted  amount is $100 or €100. Smaller amounts will be subject to a $10 or €10 handling fee.
  • Net applied to account
    The net received amount (after bank fees) will be added to your Sonetel account.
  • How to pay?
    1. Make the payment in EUR or USD to the account mentioned below.
    2. Mark the payment with the email address belonging to the Sonetel account that should be refilled or with your Account ID.
    3. Contact support@sonetel.com and tell us what amount you have sent so that we can track it.

 

Make your payment to

  • Beneficiary
    • Sonetel AB
    • Box 647
    • 114 11 Stockholm
    • Sweden
  • Account Details
    • IBAN: SE53 9500 0099 6026 0915 5789
    • BIC/SWIFT: NDEASESS

 

Bankgiro (Sweden only)

  • Minimum
    Minimum 1000 SEK
  • Bankgiro
    Pay to Bankgiro 5908-3006
  • Message in payment
    Mark the payment with the email address or Account ID belonging to the Sonetel account that should be refilled.

 

Moving money between Sonetel accounts

If you have multiple Sonetel accounts and need to move money from one Sonetel account to another, we can assist you with this for a service fee of $7 (€5 or 50 SEK). Contact support@sonetel.com from the email address of the account that you want to send money from and tell us the email address or company ID of the account you want to send money to.