Use the ready-made and free user interfaces
The Suggested answers can be used by your customer service team in ready-made and free user interfaces – or be integrated with any 3rd party interfaces of choice. This is up to you.
If you prefer to use the free user interfaces available from Sonetel, this is what you get:
- Free agent interface
The interface for the agent is available both in the shape of a web app and as mobile apps for Android and iPhone.
- Shared Team inbox
Your agents can pick incoming customer conversations from a shared team inbox.
- Business Messenger
A free Business Messenger for your website, allows you to instantly offer chat to customers.
- Facebook Integration
The integration with Facebook allows your customers to use Facebook Messenger for communicating with your team. For free.
- Twitter DM
As a paid option, you can add the ability to respond to Twitter Direct Messages via the team inbox.
This is the easiest way to get started – for free.
Here is a video that shows how it works.