How does the prepaid account work?
All Sonetel’s services are prepaid. Each Sonetel account comes with a prepaid account that you can refill with a Credit…
How can I pay?
You can refill your Sonetel prepaid account with the following payment methods. Credit card Google Pay PayPal AliPay Bank wire…
Where can I find the receipts?
Receipts for your payments can be found here. Sign in Sign in at sonetel.com. Select « Company settings » Click on Settings cog…
Specification of service charges
You can see details of all service charges on the Usage page in the Web app. The data can be…
Can I get a refund?
Unused funds in your prepaid balance can be refunded whenever you want. If you experience issues with our service, you…
Do I need to pay VAT?
Sonetel charges VAT (Value added taxes) as follows. Companies outside Europe. No VAT is charged. Swedish companies. Swedish VAT applies…
Paying with Credit Card
You can refill your Sonetel Prepaid account with VISA or Mastercard. To refill your account with a credit card, follow…
Volume discount
Large users get up to 20% discount. If you use Sonetel service for more than 1,000 USD per month, you are…
Billing address
Each account must provide a valid billing address and ID. The address can be anywhere in the world. Sonetel is…