Getting started

Handle incoming customer questions via chat

Sonetel provides a completely free solution for your customer service. This includes a Business Messenger for answering questions from visitors at your website, a shared team inbox etc.

The shared team inbox contains new customer questions. These can come from the Sonetel Business Messenger, and from your Facebook page.

Your team can use the web app or mobile apps to answer customer questions while on the go.

Information about how to handle incoming customer questions in your Team Inbox can be found here.