SMS

You can receive SMS on some types of numbers that we provide. It is however not yet possible to send SMS with our service.

All mobile numbers (except the ones listed below) that you purchase from Sonetel as well as city numbers in Canada, Czech Republic and United States support SMS.

We deliver these SMS messages to you by email (SMS-to-Email). Emails are sent to the user that the Sonetel phone number is connected to.

We are planning to add the ability to send and receive SMS in our apps, but this function is not available yet.

Pricing for inbound SMS to US phone numbers

Inbound SMS to US phone numbers is billed based on message length.

Pricing:

Basic plan: $0.01 per SMS
Premium plan: 100 inbound SMS per user/month included, then $0.006 per SMS (40% discounted rate)
Business plan: 200 inbound SMS per user/month included, then $0.006 per SMS (40% discounted rate)

Inbound SMS is generally included at no extra cost for SMS-supported phone numbers from all other countries, subject to fair usage limits. US phone numbers are an exception and are billed per SMS.

Messages up to 160 characters may count as one SMS, depending on the message encoding. Longer messages may be billed as more than one SMS.

Mobile numbers that do not support SMS

Mobile numbers from the following countries do not support SMS.

Brazil
Colombia
Ghana
Nicaragua
Denmark

Not receiving SMS?

If you are not receiving SMS-to-email, this may be caused by either of the following factors.

Test Number
We do not allow numbers to be used for identity validation if you haven’t purchased them. Please purchase the number and try again.
Account not verified
If you haven’t verified your account yet, you cannot receive SMS-to-email.
Went to spam inbox
Check your email spam inbox to see if the SMS delivery ended up there. Add sonetel.com to your safe senders list.
Low prepaid balance
Your Sonetel account must hold positive prepaid balance.