System status & updates

4:34 PM UTC. We experienced intermittent issues affecting some outbound calls today, starting at approximately 10:00 AM UTC. This was due to an issue with one of our call routing partners. During this period, some calls were processed via fallback carriers, while a few calls may have failed.

Normal outbound call functionality has now been restored. We apologize for any inconvenience this may have caused.

5:00 AM UTC. We are currently experiencing login issues with our iOS mobile app. This was caused by an incorrect app build released. Our engineering team is actively working to release an updated version of the app as a fix. We apologize for any inconvenience this may cause.

May 21st 2:10 PM UTC. The issue affecting logins on our iOS mobile app has been resolved. A new, corrected version of the app (version 1.9.4) is now available in the App Store. Please update to this latest version to access your account.

We apologize for any inconvenience this issue caused.

2:30 PM UTC. We are currently experiencing an outage impacting access to our Web and Mobile app. This is following a scheduled security upgrade to one of our database clusters.
Core services such as calls and SMS are functioning normally. Our engineering team is actively working to restore full access to web and mobile apps as quickly as possible. We apologize for any inconvenience this may cause.

May 9th 8:00 AM UTC. Our team continues to work on restoring full access to our web and mobile applications. We are beginning to see services come back online incrementally. We anticipate full restoration of all affected services within the next 1-2 hours.

We appreciate your ongoing patience and apologize for the disruption.

4:50 PM UTC. We are currently investigating reports of intermittent slowness affecting the loading of certain pages within the application. Users may observe delays, specifically when accessing the Phone Numbers page and the Call Settings page. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. We apologize for any inconvenience this may cause.

May 2nd 6:30 AM UTC. Our team continues to investigate the intermittent slowness reported yesterday affecting a few pages. We have observed high CPU usage on underlying systems, which we believe is contributing to these loading delays. We are actively working on optimizing performance to address the high CPU utilization and restore normal service speed. We apologize for the ongoing disruption and appreciate your patience.

9:00 AM UTC. We are now observing stability in system performance. Our engineering team is currently monitoring the system closely to ensure performance remains stable. We apologize for the disruption this issue caused and appreciate your continued patience.

4:58 PM UTC. We are currently experiencing intermittent issues with incoming calls. Some calls may be affected, while others are connecting normally. Our engineering team is actively investigating the root cause and working on a resolution. We apologize for any inconvenience this may cause.

March 21st 11:00 AM UTC. The issue with intermittent incoming calls has been resolved. We apologize for any disruption this may have caused.

6:00 PM UTC. We are currently experiencing issues with new account signups. Our team is investigating and working to resolve this. We apologize for any inconvenience.

March 8th 7:00 AM UTC. The issue with new account signups has been resolved. We apologize for any disruption this may have caused.

11:00 AM UTC. We are currently experiencing issues with our Blog Generation – AI service. Our engineering team is investigating reports of errors. We are working to restore service as quickly as possible. We apologize for any inconvenience this may cause.

4:20 AM UTC. We are experiencing issues with SMS to email delivery. Some customers may not be receiving their SMS messages via email. Our engineering team is actively investigating the cause and working on a resolution. We apologize for any inconvenience this may cause.

2:02 PM UTC. The issue with SMS to email delivery has been resolved. We apologize for any disruption this may have caused.

6:40 PM UTC. We are currently experiencing an issue with the Text-to-Speech (TTS) feature on VoiceApp. Users will be unable to use the TTS functionality within the application. We are actively investigating the root cause and working to restore service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

March 5th 4:30 AM UTC. A fix has been implemented for the Text-to-Speech (TTS) issue on VoiceApp. TTS functionality is now restored. We apologize for any inconvenience this may have caused and appreciate your patience.

10:00 AM UTC. We are currently experiencing intermittent delays in the delivery of SMS to email. Some customers may experience extended wait times for their SMS notifications to arrive via email. Our engineering team is actively investigating the root cause and working on a resolution. We apologize for any inconvenience this may cause and appreciate your patience.

February 14th 2025, 2:00 PM UTC. This issue continues to affect some customers intermittently. Our engineering team has identified several contributing factors and is implementing progressive improvements. While we work on a complete resolution, customers may still experience occasional delays in SMS to email delivery. We apologize for the extended disruption and appreciate your continued patience.

February 18th 2025, 3:00 PM UTC. A fix has been applied to address the SMS to email delays. We are monitoring the system to ensure the stability of the solution. We sincerely apologize for any inconvenience caused by this issue.