Call recording is available if you either have Premium ($9.95/month and user) or Business ($29.95).
Recording calls allows you to have proof of agreements made with customers. Gain deeper insights from your recorded calls with call summaries and call analysis.
Keep a record of what has been agreed with customers and others, in case there would be any doubt later.
It may be difficult to remember what was said in calls long ago. With call recordings it is easy to refresh your memory.
Get a suggested follow up email automatically after every call that you can send to the person you spoke to highlighting your agreements.
The feedback given to you and team members on every customer calls, allows you to improve your sales skills.
You can record inbound and outbound calls on your Sonetel numbers. You can also record calls you make from your regular mobile number when calling via the Sonetel app.
Call recordings are generated and stored in the cloud
Get all calls transcribed to text. The language is detected automatically.
Get a written summary of each call. This includes a brief summary, a list of agreements made and a summary of each topic discussed.
The system detects if you had a support or sales call with a customer or lead. Each call gets an overall score from 1-5 based on the team member's handling. Recommendations for improvements are given as well as details about the underlying logic for the score.
A follow up email is provided after completing the call. Copy the text and send it to the person you spoke with.
Manage, download and delete recorded calls via our web app.
For advanced users it is also possible to manage the recordings via an API.
Call recording is available if you either have Premium ($9.95/month and user) or Business ($29.95).
View All Pricing | Basic | Premium | Business |
---|---|---|---|
Call recording | - | Included | Included |
Call transcription | - | Included | Included |
Call summary | - | Included | Included |
Sales call analysis | - | Included | Included |
Automatic follow up email | - | Included | Included |