March 4th – Issue with incoming emails

00:40 AM UTC. We are currently investigating issues with our incoming emails to our support email address. Some of the emails are not being sent to the service we use for handling customer questions.

We are working with our CRM & email providers to resolve the issue.

2:40 PM UTC. The root cause of the issue has been identified and it is resolved. The issue happened due to a change in our Office 365 email infrastructure by Microsoft. We are investigating why the change was rolled out without prior notification.

We sincerely apologise for the inconvenience and are working to reply to your emails as soon as possible.