August 28th – Problems with service

4.15 AM UTC. We are currently investigating reports of problems with our telephony service. Incoming & outgoing calls are likely to fail due to this.

We are working on getting things back online as soon as possible.

5:00 AM UTC. Our telephony services are back online – incoming & outgoing calls should work  now. However, we have noticed intermittent issues with the team and website chat service.  We are currently working on resolving this

The problem with the telephony service started at 5:00 PM UTC on 28th August and was resolved on 4:59 AM UTC 29th August. We sincerely apologize for the inconvenience.

The root cause of the issue is being investigated. We will take steps to ensure this does not happen again.

6:00 AM UTC. We are still working on identifying the root cause of the issue. Initial investigation suggests that the issue is with connecting to the Oracle DB. We are working with database consultants to resolve this.

8:07 AM UTC. We continue to investigate the root cause of the issue with our chat service. We have taken several steps to restore the service – unfortunately the issue persists. We apologize for the inconvenience this may cause.

9:44 AM UTC. All our services are now back online. We continue to closely monitor the system.