October 1st – Delay in delivering SMS and Fax for some numbers

October 1 – October 18th 6:58 am UTC. Due to an unexpected change in how backend scripts connect to our email service provider, no SMS and Fax messages were delivered to customers that have phone numbers from our old service provider.

This issue only affected SMS and Fax delivery on phone numbers purchased from us before December 2018.

The root cause of the issue has been identified and it is resolved. All the pending SMS and Fax messages have now been successfully delivered. We sincerely apologize for the inconvenience caused.